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Job Title: CSR- Customer Service Representative

Location: Dublin, Ireland

Duration: FTE- 12 Months Contract

Job Overview:

We are seeking a motivated and customer-focused Customer Service Representative to join our global Customer Support team in Dublin. This role involves providing first-line support to ensure a world-class customer experience. You will be responsible for managing and resolving technical issues, logging and tracking cases, and providing high-quality support via phone, email, and case management tools.

Key Responsibilities:

Log incidents and service requests on the IT Service Desk and maintain accurate records of software/hardware issues.Provide initial triage and technical support by resolving customer inquiries and problems in a timely and efficient manner via phone, email, or case.Escalate complex issues to internal or external support teams or Subject Matter Experts when necessary.Support end users by offering guidance and training on platform usage.Participate in global forums and knowledge-sharing sessions, including Transfer of Information (TOI) and other training programs.Assist peers with their cases and contribute to team collaboration.Perform User Acceptance Testing (UAT) and contribute feedback to improve service delivery.Identify gaps in self-service documentation and suggest improvements.Manage multiple support cases daily and ensure timely resolution.Provide support for store applications or additional tools as needed.

Required Skills and Experience:

2-4 years of experience in an IT support or helpdesk environment.Strong technical background with the ability to quickly learn new technologies.Proven experience in providing phone-based technical support with a focus on first-call resolution.Excellent written and verbal communication skills.Ability to communicate effectively at all organizational levels.Strong problem-solving skills and the ability to ask precise questions to diagnose issues.Comfortable handling difficult conversations with customers in a professional manner.Experience with IT Service Management tools is highly preferred.Basic understanding of ITIL processes and business operations.Experience with SaaS applications and troubleshooting cloud-based environments.

Preferred Qualifications:

Degree or equivalent work experience in a Customer HUB, Customer Care, or IT Support role.Prior experience supporting an Enterprise Software or SaaS environment.Familiarity with IT platforms or support ticketing systems is an advantage.

GCS is acting as an Employment Business in relation to this vacancy.

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Job Title: Technical Support Engineer (Automation)

Location: Dublin, Ireland

Job Type: Fixed-Term Contract (FTE)

Role Overview:

We are seeking a Technical Support Engineer (Automation) based in Dublin, Ireland to support a leading enterprise IT service management platform. In this role, you will troubleshoot complex issues, enhance platform performance, and collaborate with cross-functional teams to improve support tools and processes.

Key Responsibilities:Provide technical support to users and administrators of the platform.Contribute to the development and implementation of best practices for delivering effective support services.Troubleshoot and resolve complex technical issues, leveraging cloud technologies and platform architecture.Act as a customer advocate by managing and prioritizing incidents and escalations with minimal supervision.Work closely with engineering and operations teams to enhance tools and processes for faster issue resolution.Required Skills & Qualifications:Proven experience troubleshooting and resolving complex technical issues.Expertise in administering servers across various operating systems (Windows/Unix).Strong understanding of user permissions, domain configurations, group policy objects, and execution of SUDO policies.Remote administration experience using SSH, SNMP, WMI, and PowerShell.Exposure to network monitoring tools, such as SCOM and SolarWinds.Knowledge of SNMP traps, MIBs, and OIDs.Proficiency in modifying and reading XML, JSON, and Regular Expressions (RegEx).Familiarity with cloud platforms like AWS, Azure, VMware, and Amazon EC2.Experience with cloud infrastructure templates (ARM templates, CloudFormation).Solid understanding of network protocols, including HTTP, TCP, FTP/SFTP, SOAP, and REST.Hands-on experience with troubleshooting tools like Wireshark and Traceroute.Strong object-oriented programming skills (Java preferred).Familiarity with database concepts.Knowledge of ITSM, CMDB, and ITIL processes.Excellent troubleshooting, root-cause isolation, and analytical skills.Proficiency in analyzing logs and applying standard debugging concepts.Familiarity with incident management, knowledge bases, and escalation procedures.Strong communication skills (both verbal and written).Preferred Qualifications:Experience with asset management, orchestration, discovery, mid-server integration, or service mapping tools.Basic knowledge of JavaScript and familiarity with Eclipse IDE.Previous experience in software development or consulting.Experience in SaaS support is a plus.Education & Experience:Bachelor's degree in Computer Science, Information Technology, or a related field.4+ years of customer-facing technical support experience.Ability to read and interpret Java/JavaScript code.Excellent problem-solving skills and ability to communicate technical solutions to non-technical stakeholders.

GCS is acting as an Employment Business in relation to this vacancy.

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Job Title: Technical Support Engineer - Integrations
Job Type: Fixed Term Contract (FTE)
Location: Dublin, Ireland (Hybrid)

Job Description:

Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.May be involved in customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated in nature.This position generally interacts directly with the customer/user when the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background. In a less sophisticated environment, as with many applications products where the user is nontechnical, this position would generally interact with product support personnel and potentially the customer when the customer's problem cannot be resolved directly by first-level resources.

Skills:

A fundamental understanding of ITSM, ITIL, or CMDB

Advanced Unix/Linux experience

Experience working with cloud-based software like Microsoft Azure, Amazon Web Services, Google Cloud Platform, Okta

GCS is acting as an Employment Business in relation to this vacancy.

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Job Title: Technical Support Engineer - UX

Location: Dublin, Ireland (Hybrid)

Type: Full-Time, FTE Contract-12 Months

Role Overview:

We're seeking a Technical Support Engineer - UX to join a high-performing support team that delivers exceptional service and technical solutions to enterprise customers. This role involves working closely with UI technologies, debugging complex issues, and ensuring a seamless end-user experience.

Key Responsibilities:

Investigate and resolve customer issues related to UI/UX functionality in web and mobile applications.Read and debug JavaScript and Java code to identify and fix defects or inconsistencies.Use browser developer tools and logging frameworks (e.g., Splunk) for troubleshooting.Collaborate with engineering and product teams to escalate and resolve complex problems.Document known issues, solutions, and best practices to build internal knowledge bases.Deliver excellent customer support while balancing multiple priorities and cases.

Required Skills and Experience:

Proven experience in UI development or technical support involving web or mobile interfaces.Proficiency in at least two of the following: CSS, AJAX, ReactJS, GraphQL, AngularJS, or mobile app development.Strong debugging skills in Java and JavaScript (reading code is a must; writing is a plus).Solid troubleshooting using browser developer tools.Familiarity with cloud or web-based applications.Scripting experience in JavaScript, Python, Perl, Unix Shell, or Windows Shell.Working knowledge of relational databases such as MySQL or Oracle.Experience with Linux/Unix or Microsoft Server environments.Ability to understand complex technical issues and communicate solutions clearly.

Preferred (Nice-to-Have) Skills:

Prior experience in supporting SaaS or enterprise software platforms.Exposure to debugging tools and environments such as Eclipse, Xcode, Android Studio, or SauceLabs.Experience in performance diagnostics and issue analysis.

GCS is acting as an Employment Business in relation to this vacancy.

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Service Desk Support Engineer - Trowbridge

A fantastic opportunity has opened up for a Service Desk Support Engineer to join a leading FMCG brand that heavily relies on contract support - meaning this role has long-term potential!

Location: Onsite in Trowbridge
Contract: 6-month rolling
Rate: £200 per day (Inside IR35)

Key Focus
You'll be providing 2nd Line IT Support across a broad tech stack in a fast-paced, user-focused environment. The role involves a mix of remote and desktop-level support with responsibility for incident resolution, troubleshooting, and escalation as needed.

Core Responsibilities

Provide 2nd Line Support via remote and desktop channelsLog and manage tickets through ServiceNowTroubleshoot and resolve issues across hardware, software, and mobileLiaise with 3rd line and specialist teams for escalationsSet up new users, accounts, and devicesConduct root cause analysis on technical issuesSupport end-user IT inductions

Tech Stack Includes

ServiceNow, Active Directory, Microsoft Office 365, Windows OSCitrix Workspace & VDI, Cisco Jabber, WebExiOS / Android, Apple DEP, RSA TokensSAP (user-level support)HP/Lenovo hardware troubleshootingMobile Device Management (AirWatch, Lookout Console)

What We're Looking For

Proven 2nd Line IT Support experienceStrong communicator (verbal & written)Experience with tech such as Windows OS, ServiceNow, Office 365, Active Directory etc.Must drive and be willing to work onsite 4-5 days/week in Trowbridge

What Next?
If you're a reliable, skilled IT support professional and open to an initial 6-month contract with strong long-term potential, PLEASE HIT APPLY!

GCS is acting as an Employment Business in relation to this vacancy.

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We are seeking an experienced HRIS Project Specialist to lead the end-to-end implementation of a new Human Resource Information System (HRIS). This role is pivotal in shaping the digital future of HR for the organisation. The successful candidate will be a hands-on project leader with a proven track record of delivering HRIS solutions from concept through to go-live. This is a 12-month contract based onsite with an option for hybrid working. You will work closely with HR, IT, and stakeholders across the business to ensure timely delivery and effective integration of the new system.

KEY RESPONSIBILITIES

You will own and drive the full lifecycle of the HRIS project, including requirements gathering, system selection, configuration, testing, go-live, and post-implementation support.

You will serve as the project lead, managing timelines, milestones, resources, risks, and dependencies to ensure delivery is on time and within scope.

You will collaborate cross-functionally with internal teams (HR, IT, Finance, Operations) and external vendors to define, map, and optimise HR processes aligned to best practice and system capability.

You will lead data migration and cleansing efforts, ensuring data integrity and GDPR compliance.

You will develop and execute change management and communication plans to support adoption across the organisation.

You will create and deliver tailored training programmes and user guides for HR, managers, and employees.

You will configure the system in alignment with HR policies, reporting needs, security roles, and workflow requirements.

You will act as the primary liaison with the HRIS vendor, managing configuration, troubleshooting, and enhancement requests.

You will provide hands-on post-implementation support, including issue resolution, continuous improvement, and user feedback gathering.

You will promote collaboration and knowledge sharing across departments to embed system usage and support HR digital transformation.

KEY ATTRIBUTES & EXPERIENCE

You will have a proven track record of leading full HRIS implementation projects, preferably in a standalone or lead role.

You will possess strong project management skills with the ability to balance multiple priorities and manage stakeholder expectations effectively.

You will have experience mapping and redesigning HR processes to align with new system capabilities.

You will demonstrate excellent data handling, migration, and integrity assurance skills.

You will have strong communication and influencing skills, with the ability to engage at all organisational levels.

You will be highly proficient in Excel and other data tools, with strong analytical and problem-solving abilities.

You will have the ability to translate technical concepts into user-friendly guidance and training.

DESIRABLE

Experience working in a multi-site or manufacturing environment.

Familiarity with Irish employment legislation and HR operations.

Experience with HR reporting and analytic tools.

The Next Step for you:
Should this position be of interest to you, please forward your CV to Cian Parnell at GCS Recruitment specialists at [email protected] or call on 01901 4401.

GCS is acting as an Employment Agency in relation to this vacancy.

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Hi,
For our client, "One of Europe's leading security-first managed cloud providers" we are looking for below hiring . Your experience has caught my eye, Let's chat!

JOB DESCRIPTION:

🚀 Now Hiring: Project Manger
Type: Contract Inside IR35 - 3 month rolling
Location : Preston [ 2 days in office / week - Hybrid ]
Rate : £ 400 - 420 p/d (Negotiable)

Job Description

Project Manager with hands on CMDB (Configuration Management Database) experienceGood to have active security Clearance , but SC Eligible also works.Client : Government Sector

Interview Process : 2 stage

GCS is acting as an Employment Business in relation to this vacancy.

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GCS is acting as an Employment Business in relation to this vacancy.

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Business Analyst Role - Hybrid / Moorgate - 6 month Contract - Investment management

Role - Business Analyst

Duration - 6 months

Location - Remote / Moorgate - 50% of the time in the office

Rate - £450 per day (Inside IR35)

Experience -

Facilitation of process workshops to engage SME's to elicit and capture process information, and playback of documented process flowsEvidence of a structured approach to analysis and documentation, using recognised tools and techniques such as Visio/Blueworks/ARIS, and BPMN/EPCExtensive experience of business process analysis and modellingBusiness process reengineering demonstrating and understanding the drivers for process improvement, and use standard techniques such as Lean, SixSigma to redesign the processUse of process metrics to drive process improvement and reduce riskExperience of investment and / or asset management operationsSound understanding of IT software and infrastructureAbility to work independently and with othersExtremely organised with strong time-management skills

GCS is acting as an Employment Business in relation to this vacancy.

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We are looking for a skilled Azure & Intune Administrator to join this team on a 6-month contract. This role will focus on modernising their endpoint management environment, with a strong emphasis on Microsoft Intune and Azure AD / Entra ID. You'll play a key role in enabling secure, cloud-first device management across the organisation.

Key Responsibilities:

Administer and optimise Microsoft Intune, including:Device enrollment, compliance policies, conditional access, and reportingConfiguration profiles, admin templates, and security baselinesLead Windows Autopilot deployments to support zero-touch Windows 10/11 provisioningPackage and deploy applications using Win32, LOB, and Microsoft Store integrationAssist in migrating from on-prem endpoint management tools (e.g., SCCM, GPOs) to cloud-native solutionsManage and support Azure AD / Entra ID, including Hybrid Join and Azure AD Join scenariosIntegrate Defender for Endpoint and support patching and compliance efforts

Desired Skills:

Strong hands-on experience with Microsoft Intune and Azure AD / Entra IDProven ability to administer modern endpoint environments and drive cloud-first strategiesPractical knowledge of MDM/MAM concepts and technologiesPowerShell scripting for automation and administrationExcellent communication and stakeholder engagement skills

Nice to Have:

Experience with endpoint security tooling and compliance scoringBackground in regulated or enterprise-scale environments

GCS is acting as an Employment Business in relation to this vacancy.

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