A leading technology and infrastructure delivery partner providing end-to-end solutions for large-scale enterprise and data-driven environments across Europe.... Read more
A leading technology and infrastructure delivery partner providing end-to-end solutions for large-scale enterprise and data-driven environments across Europe. The company delivers full-spectrum services covering design, implementation, and operational management, with a focus on reliability, scalability, and service excellence.
Role Overview:
We are seeking a proactive IT Operations Manager to oversee day-to-day IT operations, manage relationships with outsourced service providers, ensure consistent service delivery, and lead infrastructure initiatives. This position acts as the primary interface between managed service partners (MSPs) and internal teams, ensuring IT services align with business objectives and operational governance.
Key Responsibilities:
Manage IT operations across the organization and act as the main liaison for external IT service providers.
Monitor vendor performance against service-level agreements (SLAs) and escalate issues where necessary.
Lead IT infrastructure projects, including network upgrades, cloud transitions, and system migrations.
Oversee IT systems, cybersecurity, compliance, and asset lifecycle management.
Track and report on IT performance metrics, service levels, and user satisfaction.
Coordinate cross-functional IT initiatives and act as a central escalation point for operational issues.
Maintain and improve IT processes, governance documentation, and operational standards.
Requirements:
Bachelor's degree in IT, Information Systems, or a related field.
5+ years' experience in IT operations, service management, or vendor coordination.
Strong understanding of IT infrastructure, cloud services, and cybersecurity fundamentals.
Excellent stakeholder engagement and communication skills.
Ability to translate complex technical issues for non-technical audiences.
Preferred Attributes:
Experience working with or managing MSP environments.
Knowledge of Microsoft 365, Azure, and endpoint management platforms.
Proven ability to deliver IT projects and coordinate cross-departmental initiatives.
Strong analytical mindset with attention to detail and continuous improvement.
Hands-on, proactive, and adaptable approach to operational challenges.
Should this position be of interest to you, please forward your CV to Cian Parnell at GCS Recruitment Specialists on [email protected] or call on 1901 4401 .
GCS is acting as an Employment Agency in relation to this vacancy.
Read lessPosition: IT Operations Manager Location: Dublin West (occasional travel to other sites required) Salary: 70-75K inc. Attractive package... Read more
Position: IT Operations Manager
Location: Dublin West (occasional travel to other sites required)
Salary: 70-75K inc. Attractive package available
Contract Type: Permanent role
Travel: You will need a full drivers licence and your own car as occasional travel will be required.
Overview:
A well-established organisation in the financial services sector is seeking a seasoned IT Operations Manager to oversee and enhance its technology environment. This is a strategic role reporting directly to senior leadership, offering the opportunity to shape infrastructure and service delivery across a growing enterprise. The successful candidate will lead operational IT functions, drive performance improvements, and ensure robust security and continuity across systems.
Responsibilities:
In this role, you will:
Qualifications & Experience:
You bring:
Key Competencies:
Team Leadership: Builds and motivates high-performing technical teams.
Operational Control: Maintains stable, secure, and efficient IT environments.
Vendor Oversight: Manages third-party relationships to ensure value and compliance.
Strategic Insight: Aligns IT operations with broader organisational goals.
Risk Awareness: Proactively addresses vulnerabilities and ensures resilience.
The Next Step for You:
If this opportunity aligns with your experience and career goals, please send your CV to Oisín Geoghegan at GCS Recruitment via [email protected] or call 019014378 for a confidential discussion.
GCS is acting as an Employment Agency in relation to this vacancy.
Read lessIT & OPERATIONS MANAGERLocation: London (3 days in office) | Salary: Up to £43,000 | Contract: 1 Year... Read more
IT & OPERATIONS MANAGER
Location: London (3 days in office) | Salary: Up to £43,000 | Contract: 1 Year Fixed Term Contract (FTC)
About the Role
Join one of London's longest-standing charities, which has supported the community for over a century. Reporting directly to the COO, this new role is crucial for managing the organization's IT, facilities, H&S, and operational functions. You'll oversee outsourced providers, coordinate projects, support strategic planning, and manage IT and facilities budgets. The role offers a dynamic mix, roughly 60% IT and 40% facilities/operational oversight.
Information Technology & Systems
Develop and execute IT strategies with the COO, focusing on service providers, performance metrics, and cost-saving opportunities.Oversee staff onboarding, including equipment procurement and tool setup.Manage IT supplier relationships and lead system refresh projects, including audits, vendor negotiations, and lifecycle planning.Regularly assess and optimize IT systems to meet organizational needs.Facilities, Health & Safety, and Administration
Act as the main contact for property management, coordinating contractors and addressing maintenance issues.Ensure compliance with building safety regulations, including documentation, risk assessments, and training plans in collaboration with H&S consultants and HR.Oversee front-of-house operations, reception schedules, and event-related building management.Projects & Operational Oversight
Lead projects such as refurbishments, technology implementations, and procurement initiatives.Provide operational support for events and administrative needs.Maintain strong relationships across the organization and regularly update the COO on IT and operational plans.Essential Skills & Experience
Proven project management experience & organizational skills.Knowledge of IT systems, including Microsoft 365 (Teams, SharePoint, Excel, Outlook).Able to manage a small team with a proactive and solution-focused approach.Can negotiate & communicate with internal and external stakeholders.Basic understanding of health and safety, GDPR, and budget management.Familiarity with the unique needs of charities and non-profits is advantageous.Annual Leave
25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).After 2 years: +3 extra days of leave.After 3 years: +1 additional day.After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.Benefits
Standard Life Pension Scheme Enhanced Sick Pay, Maternity & Paternity LeaveEmployee Assistance Programme, Mental Health First Aid and Employee Eyecare VouchersTenancy Deposit Scheme to help secure your homeInterest-Free Season Ticket Loan for cost-effective commutingCycle to Work Scheme Charity Mentoring Network to support professional development and networkingReady to Apply?
If you're excited by the prospect of managing operations in a dynamic environment and making a tangible impact, we'd love to hear from you. Apply today!
GCS is acting as an Employment Business in relation to this vacancy.
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