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Technical Project Manager - Digital Experience

Location: Philadelphia, PA | Hybrid

We are seeking an experienced Technical Project Manager to support the planning and delivery of large-scale digital initiatives. This individual will work across business, product, UX, design, development, and technology teams to coordinate projects, manage requirements, and ensure key deliverables are successfully delivered.

This role will support the development and launch of new digital capabilities and customer experiences for a major telecommunications organization. The ideal candidate will be comfortable managing complex projects, working with cross-functional stakeholders, and helping transform business objectives into actionable plans and deliverables.

What You'll DoManage projects and workstreams from planning and requirements through development, testing, deployment, and launch.Create and maintain project plans, timelines, milestones, dependencies, and deliverables.Partner with business and technical stakeholders to gather, define, and refine business and functional requirements.Work closely with Product, UX, Design, Development, Engineering, and other cross-functional teams.Coordinate activities across multiple teams and ensure work is progressing according to established timelines.Track project milestones, deliverables, risks, issues, and dependencies.Identify potential project risks and work with stakeholders to develop appropriate mitigation plans.Communicate project status, progress, risks, and issues to project teams and leadership.Help manage changes to project scope, requirements, timelines, and priorities.Coordinate project meetings and facilitate communication among internal teams and stakeholders.Ensure project documentation and requirements are clear, accurate, and available to the appropriate teams.Monitor project progress and help resolve issues that may impact delivery.Support continuous improvement efforts related to project delivery and team processes.Assist with resource planning and coordination to support project goals.Required QualificationsBachelor's degree in Business, Information Systems, Computer Science, or a related field, or equivalent professional experience.5+ years of experience in project management, program management, or a related role.Experience managing medium to large-scale technology, digital, or business initiatives.Experience working with cross-functional teams, including business and technical stakeholders.Strong experience managing project timelines, deliverables, risks, dependencies, and project communications.Experience gathering and managing business or functional requirements.Strong organizational, communication, and stakeholder management skills.Ability to manage multiple priorities in a fast-paced environment.Familiarity with project management tools and methodologies.Experience working in Agile or similar delivery environments.Preferred QualificationsExperience managing digital, web, mobile, customer experience, or technology initiatives.Experience working with UX, Design, Product, Development, or Engineering teams.Experience with Agile, Scrum, or Kanban methodologies.Experience using Rally, Jira, or similar project tracking tools.PMP, Scrum, Agile, or other project management certifications.Experience in telecommunications, technology, or a large enterprise environment.What We're Looking For

The ideal candidate is a highly organized and collaborative Project Manager who can bring structure and visibility to complex initiatives. You should be comfortable working with both business and technical teams, managing competing priorities, and ensuring projects move forward successfully.

While a technical background is beneficial, this role is primarily focused on project coordination, requirements management, stakeholder communication, and successful delivery. We are looking for someone who can effectively connect teams, manage the details, and keep complex initiatives on track.

GCS is acting as an Employment Business in relation to this vacancy.

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Technical Project Manager - UX & Digital Experience

We are seeking an experienced Technical Project Manager to support the creation and launch of a new end-to-end digital experience for Comcast Business Mobile customers.

This individual will play a key role in leading the strategy, planning, requirements, and delivery of digital capabilities for a new customer portal. The role will also support the implementation of Comcast Business's partnership with T-Mobile and the integration efforts associated with its MVNO environment.

The ideal candidate is a strong cross-functional project leader with experience managing complex digital initiatives, working closely with UX, Design, Development, and business stakeholders. This person should be comfortable operating in a fast-paced environment, managing multiple workstreams, defining and refining requirements, and ensuring critical deliverables remain on track.

What You'll DoLead the planning, coordination, and delivery of a new end-to-end digital experience for Comcast Business Mobile customers.Support the implementation and integration of the T-Mobile partnership and related MVNO digital initiatives.Create, maintain, and track detailed project plans, timelines, milestones, dependencies, and deliverables.Work closely with business stakeholders to define, document, and refine functional and business requirements.Partner with UX, Design, Development, and other cross-functional teams to refine requirements and deliver high-quality digital experiences.Manage complex projects throughout the full project lifecycle, including inception, design, development, integration, testing, deployment, and launch.Coordinate tasks and dependencies across multiple teams and ensure stakeholders have the information and documentation needed to meet project objectives.Monitor project progress and communicate status updates, risks, issues, and dependencies to leadership and key stakeholders.Identify critical path activities and potential risks and develop mitigation and response plans.Lead and track change requests and ensure changes are properly communicated and incorporated into project plans.Manage project deliverables and work closely with application and development teams to meet established deadlines.Support program leadership in identifying priorities, resource needs, and opportunities for continuous improvement.Assist with maintaining project budgets and ensuring projects are delivered within established timelines and quality expectations.Required QualificationsBachelor's degree in Computer Science, Information Systems, Business Administration, or a related field, or equivalent professional experience.7+ years of overall IT or technology project experience.5+ years of experience managing complex technical or digital projects.Experience managing cross-functional projects involving multiple technologies, teams, and business functions.Strong experience creating and managing project plans, timelines, milestones, risks, dependencies, and deliverables.Experience gathering, documenting, and refining business and functional requirements.Strong communication and stakeholder management skills.Experience working closely with UX, Design, Product, Development, and Engineering teams.Knowledge of project management methodologies, resource management practices, and change management techniques.Experience working in Agile environments.Agile Scrum certification or completion of a recognized project management curriculum.Experience using Rally or similar Agile/project tracking tools.Preferred QualificationsExperience with Agile, Scrum, and/or Kanban methodologies.Experience managing digital transformation, customer portal, mobile, or customer experience initiatives.Experience supporting telecommunications, mobile, MVNO, or large enterprise technology projects.Experience with enterprise systems or infrastructure-related projects.Technical background or familiarity with infrastructure concepts.Project Management Professional (PMP) or similar certification.What We're Looking For

We are looking for a proactive and highly organized Project Manager who can bring structure to complex initiatives while effectively collaborating with a variety of technical and business stakeholders.

The ideal candidate does not necessarily need to be a deeply technical engineer or Scrum expert, but should be comfortable working in a technical environment and translating high-level business objectives into clear requirements, project plans, and actionable deliverables.

This is an exciting opportunity to play a key role in building and launching a new digital experience for Comcast Business Mobile customers while supporting a highly visible and business-critical initiative.

GCS is acting as an Employment Business in relation to this vacancy.

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