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Solution Account Manager

📍 Location: Hamburg, Germany (Hybrid) | Munich option available
📅 Contract: 18-Month Fixed-Term Contract with strong potential for permanent conversion

About the Opportunity

We are partnering with a global leader in digital technology and customer experience solutions that helps some of the world's most recognized brands create, manage, and optimize exceptional digital experiences. Due to continued growth, we are seeking a talented Solution Account Manager to join their Retention Team, supporting enterprise and mid-market customers across Eastern Europe.

This is a client-facing role that combines relationship management, commercial ownership, and strategic account development. You will act as the primary contact for an assigned portfolio of customers, driving renewals, identifying growth opportunities, and ensuring long-term customer success.

The Role

As a Solution Account Manager, you will work within a collaborative, cross-functional team supporting customers across Central and Eastern Europe. You will be responsible for managing existing customer relationships, overseeing contract renewals, and helping clients maximize the value of their digital experience solutions.

The ideal candidate is both relationship-driven and commercially minded, with a passion for helping customers succeed while uncovering opportunities to expand their use of innovative SaaS solutions.

Key ResponsibilitiesManage a portfolio of Digital Experience customers across Eastern EuropeAct as the primary point of contact for existing clients across multiple solution areasDrive contract renewals while identifying opportunities for account growth and expansionMaintain strong customer relationships and serve as a trusted advisorProactively identify and mitigate renewal risks to support customer retention goalsPartner with internal teams and external stakeholders to deliver a seamless customer experienceSupport customer inquiries, concerns, and issue resolution when requiredEnsure customer data and account information remain accurate and up to datePromote solution adoption and value realization to maximize customer satisfactionContribute to retention, ARR growth, and overall business successWhat We're Looking ForStrong communication, negotiation, and presentation skills in German and EnglishCustomer-first mindset with the ability to manage challenging conversations professionallyResults-oriented approach with a high level of accountability and ownershipStrong problem-solving skills and the ability to navigate complex customer environmentsCollaborative attitude and experience working across multiple teams and stakeholdersA genuine passion for continuous learning and professional developmentAbility to remain calm and effective in fast-paced or high-pressure situationsExperience & QualificationsApproximately 3+ years of experience in SaaS sales, account management, customer retention, or renewalsProven success managing subscription-based customer relationshipsExperience working with enterprise or mid-market customersDemonstrated ability to achieve retention, renewal, churn reduction, and ARR objectivesExperience managing complex renewal cycles and commercial discussionsComfortable working in cross-functional and matrixed organizationsStrong analytical skills with a data-driven approach to forecasting and pipeline managementFluent German and English language skills (written and spoken)Why Apply?Opportunity to join a globally recognized technology organizationHigh-impact customer-facing role with exposure to innovative digital solutionsInternational environment working with customers across EuropeHybrid working model with flexibility to be based in Hamburg or MunichExcellent opportunity for long-term career growth, with potential for permanent employment following the initial contract

GCS is acting as an Employment Business in relation to this vacancy.

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