We're seeking a Network Support Engineer to join a renowned IT services and digital infrastructure company. This is... Read more
We're seeking a Network Support Engineer to join a renowned IT services and digital infrastructure company. This is an exciting role for any person looking continue a career in networking and security technologies. It will involve interaction with some of the country's leading technical architects and design engineers in the Aruba Clearpass and Juniper arenas.
What you'll be doing
Support customers' Juniper and Aruba network / security environmentsProvide first and second level support for all reported incidentsIncident management from initial customer engagement to resolution ensuring adherence to SLA's. Troubleshooting of such incidents utilising vendor partners for technical assistance and other team members. Escalation of issues to more senior team members and vendor partnersPerform daily health checks on specific customer networks formulating technical reports for customer reviewTake ownership for management of these technical environments. Patch management, preventative maintenance of internal IT infrastructure and troubleshooting any infrastructure incidentsEnsuring all managed services RMM tools are operating correctly and efficiently is a secure configurationOffer opinion on the improvement and enhancement of the Managed Service and NSOC environmentsDesirable Qualifications
If you're looking forward to working with one of the global technology solutions provider, Apply now!
GCS is acting as an Employment Agency in relation to this vacancy.
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