Level 2 IT Support Engineer📍 Dublin 22 (Fully Onsite) | 🏢 Full-Time PermanentJoin a Growing MSP Supporting Enterprise... Read more
📍 Dublin 22 (Fully Onsite) | 🏢 Full-Time Permanent
Join a Growing MSP Supporting Enterprise ClientsAre you a customer-focused IT professional with a passion for Microsoft technologies and delivering exceptional support?
We are partnering with a rapidly growing Managed Service Provider (MSP) to recruit a Level 2 IT Support Engineer for a fully onsite, client-facing position based in Dublin 22. This is an excellent opportunity to work directly with a key enterprise client, providing hands-on technical support while building strong stakeholder relationships and contributing to ongoing IT improvements.
What You'll Be DoingDeliver high-quality Level 2 technical support across hardware, software, and networking issues.Administer and support Microsoft 365 environments, including Exchange Online, SharePoint, Teams, and OneDrive.Manage user accounts, permissions, and security policies within Entra ID (Azure AD).Support endpoint management and device deployments using Intune.Troubleshoot Windows desktop and infrastructure-related issues.Act as a trusted IT partner for end users and business stakeholders.Work closely with internal Level 3 teams to resolve complex issues and implement improvements.Maintain accurate documentation and contribute to service enhancement initiatives.What We're Looking For3+ years' experience in a Level 2 IT Support, Desktop Support, or Systems Support role.Strong Microsoft 365 administration experience.Hands-on experience with Entra ID (Azure AD), Active Directory, and Intune.Good understanding of networking fundamentals (TCP/IP, DNS, DHCP).Experience supporting Windows 10/11 environments.Excellent troubleshooting, communication, and customer-service skills.Ability to work independently in a client-facing environment.Nice to HavePrevious MSP experience.Microsoft, Azure, ITIL, or CompTIA certifications.Exposure to security-focused environments and best practices.Why Apply?Work directly with a major enterprise clientStrong focus on Microsoft 365 and security technologiesHigh-visibility, stakeholder-facing roleJoin a growing and ambitious MSP with career progression opportunitiesExposure to modern workplace, cloud, and security solutionsInterested?If you're looking for your next challenge in a client-facing Microsoft 365 support role, we'd love to hear from you.
Apply today or contact us for a confidential discussion about the opportunity
GCS is acting as an Employment Agency in relation to this vacancy.
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