We are looking for an experienced Level 2 IT Support Engineer with strong technical expertise and excellent management... Read more
We are looking for an experienced Level 2 IT Support Engineer with strong technical expertise and excellent management skills. This is a fully onsite, client-facing role that combines hands-on IT support with responsibility for managing and maintaining the client's IT environment. The ideal candidate will be proactive, customer-focused, and confident in delivering high-quality technical support while ensuring the smooth operation of critical IT systems.
Key Responsibilities
Technical Support & Operations
Provide onsite Level 2 technical support.Troubleshoot and resolve hardware, software, network, and systems issues.Support and administer Microsoft 365 environments (Exchange Online, SharePoint, Teams, OneDrive, Azure AD).Manage user provisioning, permissions, and security policies.Coordinate with internal Level 3 engineers and project teams.Maintain documentation of systems, processes, and incident records.Ensure adherence to company processes and add to these in due course.Build strong working relationships with client stakeholders and department heads.Provide regular service reviews and status updates.Identify opportunities for service improvement, optimisation, and risk mitigation.Ensure technology solutions align with business objectives.Contribute to IT roadmapping and lifecycle planning.
Required Skills & Experience
Technical Requirements
Minimum 3-5 years' experience in a Level 2 IT Support or similar role. Strong experience supporting Microsoft 365 environments.Solid understanding of: Windows 10/11Active Directory & Azure Active DirectoryExchange OnlineSharePoint & Teams administrationEndpoint management (Intune preferred)Networking fundamentals (TCP/IP, DNS, DHCP)Experience working within an MSP desirable.
Qualifications
Relevant third level qualification in Information Technology or Industry certifications such as: Microsoft 365 Certified (Associate, or Expert level)ITIL FoundationCompTIA Network+ / Security+Azure certificationsGCS is acting as an Employment Agency in relation to this vacancy.
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