Contact Centre Manager - Transformation & Optimisation (Contract)Location: Remote (Must be based in Europe) Contract Length: 6 Months... Read more
Location: Remote (Must be based in Europe)
Contract Length: 6 Months
Travel: International travel required (approximately one trip per quarter)
We are seeking an experienced Contact Centre Manager to lead large-scale customer service transformation initiatives within a global organisation. This role will focus on optimising customer experience, complaint handling processes, and operational performance, while supporting the adoption of AI and automation solutions across contact centre operations.
This is an exciting opportunity for someone with a strong background in high-volume contact centre environments and a proven track record of delivering transformation programmes that improve customer outcomes and operational efficiency.
Key ResponsibilitiesLead contact centre and consumer services transformation initiatives.Drive customer service and complaint handling optimisation across the organisation.Identify and implement AI and automation opportunities to improve service delivery and customer experience.Analyse operational performance data and develop strategies to improve efficiency, quality, and customer satisfaction.Engage with senior stakeholders across multiple functions and regions to drive change and ensure successful delivery.Support the scaling and modernisation of contact centre operations.Champion best practices in customer experience, process improvement, and operational excellence.Required ExperiencePrevious experience working within a contact centre environment.Proven experience managing or leading large-scale contact centre operations.Experience in environments handling hundreds of thousands of customer contacts per month.Strong background in customer service operations and complaint management.Demonstrable experience leading contact centre and consumer services transformation programmes.Experience delivering AI, automation, or digital transformation initiatives within customer service environments.Excellent stakeholder management and engagement skills, with the ability to influence senior leadership.Experience working within multinational organisations and across multiple time zones.Desirable ExperienceContact centre technology transformation experience.Customer journey optimisation and process redesign.Workforce planning and operational performance management.Experience working within complex global organisations.What's on OfferFully remote working with flexibility across Europe.Opportunity to shape large-scale customer service transformation programmes.Exposure to global stakeholders and enterprise-level operations.Initial 6-month contract with potential for extension.If you have successfully transformed high-volume contact centre operations and are passionate about improving customer experience through people, process, and technology, we'd love to hear from you.
GCS is acting as an Employment Business in relation to this vacancy.
Read lessKrakow, Malopolskie, PolandContract
Contact Centre Manager - Transformation & Optimisation (Contract)Location: Remote (Must be based in Europe) Contract Length: 6 Months... Read more
Location: Remote (Must be based in Europe)
Contract Length: 6 Months
Travel: International travel required (approximately one trip per quarter)
We are seeking an experienced Contact Centre Manager to lead large-scale customer service transformation initiatives within a global organisation. This role will focus on optimising customer experience, complaint handling processes, and operational performance, while supporting the adoption of AI and automation solutions across contact centre operations.
This is an exciting opportunity for someone with a strong background in high-volume contact centre environments and a proven track record of delivering transformation programmes that improve customer outcomes and operational efficiency.
Key ResponsibilitiesLead contact centre and consumer services transformation initiatives.Drive customer service and complaint handling optimisation across the organisation.Identify and implement AI and automation opportunities to improve service delivery and customer experience.Analyse operational performance data and develop strategies to improve efficiency, quality, and customer satisfaction.Engage with senior stakeholders across multiple functions and regions to drive change and ensure successful delivery.Support the scaling and modernisation of contact centre operations.Champion best practices in customer experience, process improvement, and operational excellence.Required ExperiencePrevious experience working within a contact centre environment.Proven experience managing or leading large-scale contact centre operations.Experience in environments handling hundreds of thousands of customer contacts per month.Strong background in customer service operations and complaint management.Demonstrable experience leading contact centre and consumer services transformation programmes.Experience delivering AI, automation, or digital transformation initiatives within customer service environments.Excellent stakeholder management and engagement skills, with the ability to influence senior leadership.Experience working within multinational organisations and across multiple time zones.Desirable ExperienceContact centre technology transformation experience.Customer journey optimisation and process redesign.Workforce planning and operational performance management.Experience working within complex global organisations.What's on OfferFully remote working with flexibility across Europe.Opportunity to shape large-scale customer service transformation programmes.Exposure to global stakeholders and enterprise-level operations.Initial 6-month contract with potential for extension.If you have successfully transformed high-volume contact centre operations and are passionate about improving customer experience through people, process, and technology, we'd love to hear from you.
GCS is acting as an Employment Business in relation to this vacancy.
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AI Solutions Engineer (Contract)Location: Krakow - Hybrid Contract Length: Initial contract with extension potential Start Date: ASAPOverviewWe are... Read more
Location: Krakow - Hybrid
Contract Length: Initial contract with extension potential
Start Date: ASAP
We are seeking an experienced AI Solutions Engineer to identify, shape, and deliver AI-driven solutions that create measurable business value. Working closely with product and engineering teams, you will uncover high-impact opportunities, validate concepts through rapid prototyping, and ultimately build production-ready AI capabilities that improve customer outcomes, operational efficiency, resilience, and controls.
This is a hands-on engineering role where success is measured by delivering secure, scalable, and adoptable solutions into production. You will partner closely with AI Product Managers and platform teams to turn ideas into tangible outcomes across multiple workstreams.
Key ResponsibilitiesIdentify and qualify AI opportunities through data analysis, operational insights, process telemetry, and stakeholder engagement.Define and shape AI use cases, including problem statements, target users, success metrics, constraints, risks, and controls.Build rapid prototypes, proof-of-concepts, and technical spikes to validate feasibility and value.Engineer, deploy, and support production-grade AI solutions integrated with existing platforms and services.Integrate AI capabilities with APIs, data sources, authentication systems, audit tooling, monitoring, and logging frameworks.Establish KPIs, performance metrics, and monitoring capabilities to measure solution effectiveness and business value.Collaborate with product teams to prioritise opportunities and maintain a high-value delivery pipeline.Develop reusable assets including templates, reference architectures, shared libraries, standards, and implementation guides.Communicate progress, risks, dependencies, and technical recommendations to stakeholders.Support multiple concurrent initiatives within an Agile delivery environment.Essential Skills & ExperienceAI & AutomationProven experience building and delivering AI capabilities, tooling, or automation solutions.Strong understanding of AI solution design, implementation, and deployment.Experience identifying business problems and translating them into practical AI use cases.Software EngineeringStrong hands-on software engineering experience across the full development lifecycle.Experience designing, building, testing, deploying, and operating production services.Demonstrated ability to take prototypes and proofs of concept into enterprise-scale production environments.Strong experience with:PythonSQLAPIs and service integrationsData & AnalyticsStrong analytical mindset with experience using data to uncover opportunities and measure outcomes.Experience working with operational metrics, telemetry, logs, and product analytics.Ability to define meaningful KPIs and use insights to drive continuous improvement.Delivery & CollaborationExperience working closely with product and business stakeholders to solve complex problems.Comfortable operating in ambiguous environments and translating ideas into executable plans.Strong documentation, communication, and stakeholder management skills.Experience working within Agile delivery teams.Fluent English with the ability to collaborate across global and multicultural teams.Desirable ExperienceExperience delivering AI/ML or Generative AI solutions in production.Knowledge of:Retrieval Augmented Generation (RAG)LLM integrationsPrompt engineering and tooling patternsAI evaluation frameworksFamiliarity with Responsible AI principles including privacy, bias mitigation, auditability, and governance requirements.Experience working within regulated or highly controlled enterprise environments.Experience with:Kubernetes and containerisationCI/CD pipelinesInfrastructure as Code (IaC)API gatewaysSecrets managementObservability and monitoring toolingExperience creating reusable engineering frameworks, templates, and internal developer tooling that accelerate adoption across teams.What We're Looking ForYou are a pragmatic engineer who enjoys identifying opportunities, validating ideas quickly, and delivering measurable outcomes. You combine strong software engineering fundamentals with a passion for AI and automation, and you thrive in environments where you can influence direction while remaining hands-on with delivery.
Key Technology Focus: AI Development * Python * SQL * APIs * Automation * GenAI * Production Engineering * Cloud Platforms * Agile Delivery
GCS is acting as an Employment Business in relation to this vacancy.
Read lessPolandContract
Contact Centre ManagerLocation: Remote (Must be based in Europe) Travel: International travel required, approximately one trip per quarter... Read more
Location: Remote (Must be based in Europe)
Travel: International travel required, approximately one trip per quarter
Type: Full-Time
We are seeking an experienced Contact Centre Manager to lead and evolve a large-scale, global customer operations function handling hundreds of thousands of customer contacts per month across multiple regions and time zones.
This is not a traditional contact centre growth role focused on increasing headcount. Instead, you will be responsible for driving operational scale through technology, automation, AI adoption, and process optimisation, ensuring the function can support increasing demand efficiently while maintaining an exceptional customer experience.
You will be a strategic operator with a proven track record of influencing senior stakeholders, challenging conventional thinking, and successfully delivering large-scale transformation initiatives.
The OpportunityAs Contact Centre Manager, you will lead the ongoing evolution of a complex international customer operations environment. Working closely with senior leadership, you will identify opportunities to improve scalability, introduce AI-driven capabilities, and create a technology-enabled operating model capable of supporting significant contact volumes across multiple geographies and time zones.
Success in this role requires someone who doesn't simply maintain operations but actively drives improvement, brings fresh ideas to the table, and consistently delivers measurable results.
Key ResponsibilitiesLead the operational strategy and performance of a global, high-volume contact centre function.Drive technology-led scaling initiatives, leveraging AI, automation, and digital customer service tools to increase capacity and efficiency.Develop scalable operating models capable of managing growth in customer contacts without relying on proportional headcount increases.Influence and challenge executive stakeholders to drive positive change and secure support for new initiatives.Identify opportunities for innovation and continuous improvement across people, processes, technology, and customer experience.Partner with global stakeholders across multiple regions and time zones to align operational priorities and deliver strategic objectives.Use data and analytics to inform decision-making and measure the success of transformation programmes.Build and execute roadmaps that improve service delivery, customer satisfaction, productivity, and operational efficiency.What We're Looking ForScaling & AI TransformationProven experience leading large-scale contact centre operations within multinational organisations.Strong track record of scaling customer operations that manage hundreds of thousands of interactions per month.Significant experience implementing AI, automation, self-service technologies, conversational AI, or other customer service innovations.Demonstrable success using technology to drive operational capacity and efficiency improvements.Executive InfluenceExperience working with and influencing senior leadership teams and executive stakeholders.Confidence to challenge existing approaches and present alternative strategies backed by data and insight.Ability to build consensus, secure buy-in, and drive change across complex organisations.Technology & Domain ExpertiseStrong understanding of modern customer service technologies and digital transformation.Knowledge of AI trends and their practical application within contact centre environments.Experience evaluating and implementing technology solutions to improve customer and operational outcomes.Execution & DeliveryA highly proactive leader with a strong bias for action.Proven ability to identify opportunities, create plans, gain stakeholder support, and deliver tangible results.Strong examples of leading transformation initiatives from concept through to successful implementation.Comfortable operating in fast-paced environments where momentum, ownership, and outcomes matter.Able to independently drive initiatives forward rather than waiting for direction.Essential ExperienceExperience managing international contact centre operations across multiple countries and time zones.Track record of delivering operational transformation within large, complex organisations.Strong commercial awareness and data-driven decision-making skills.Excellent stakeholder management and communication abilities.Based in Europe and willing to undertake international travel as required (approximately one trip per quarter).What Success Looks LikeAI and automation initiatives successfully implemented to improve scalability and efficiency.Measurable improvements in customer experience, operational performance, and productivity.Strong influence with senior stakeholders, driving adoption of new strategies and technologies.Clear roadmap established for sustainable, technology-led operational growth.A visible track record of initiating, leading, and delivering meaningful change across the function.If you have successfully scaled global contact centre operations, are passionate about AI-driven transformation, and have the credibility to influence senior leaders while driving execution, we'd love to hear from you.
GCS is acting as an Employment Business in relation to this vacancy.
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Job Role - Java Backend EngineerLocation: Remote (Candidates must be based in Poland)Office Hub: Kraków, PolandContract: 12 Months... Read more
We are seeking an experienced Senior Java Backend Engineer to join a high-performing engineering team on a 12-month B2B/Freelance contract, with a strong possibility of extension.
This is an exciting opportunity to work on a leading technology platform, collaborating with top-tier engineers in a fast-paced, international environment. You'll play a key role in shaping scalable backend solutions, driving technical excellence, and supporting teams across multiple stakeholders.
Key ResponsibilitiesCollaborate with highly skilled engineering teams to build and scale a best-in-class platform.Drive technical excellence and contribute to cross-team and cross-functional alignment.Design, develop, and maintain robust backend services and microservices-based architectures.Work with modern integration frameworks and implement enterprise integration patterns.Coach and mentor developers on both client and partner teams.Deliver technical training, workshops, and best-practice guidance.Collaborate effectively within diverse, multicultural teams across international locations.Stay up to date with emerging technologies and continuously improve existing solutions.Required Skills & ExperienceMinimum 5 years of experience in a Java Backend Engineering role.Bachelor's degree in Computer Science, Information Technology, or a related technical field (or equivalent practical experience).Excellent English communication, presentation, and stakeholder management skills.Strong hands-on experience with:JavaSpring / Spring BootMicroservices ArchitectureIntegration PatternsApache CamelSpring IntegrationProven ability to adapt to evolving technologies and software landscapes.Passion for building high-quality, scalable, and maintainable solutions.Experience coaching, mentoring, and supporting development teams.Interested?If you're a Java Backend Engineer passionate about Java, Spring, Microservices, and Integration Technologies, we'd love to hear from you.
Apply today or get in touch at [email protected] to learn more about this exciting freelance opportunity.
GCS is acting as an Employment Business in relation to this vacancy.
Read lessKrakow, Malopolskie, PolandFreelance
Urgent Hiring: Senior Android Engineer (Freelance Contract) | Kraków, PolandAre you an experienced Android Engineer looking to work... Read more
Are you an experienced Android Engineer looking to work on innovative digital banking solutions for leading financial institutions?
A rapidly growing FinTech company in Kraków, Poland is expanding its engineering hub and is seeking talented Android Engineers to join on a 12-month freelance contract, with a strong possibility of extension.
LocationKraków, Poland (Hybrid)
Work from the Kraków office 1-2 days per week.
This is an urgent hiring requirement. If you're interested in learning more about the role, please get in touch with me at [email protected] with your availability and a suitable time to discuss the opportunity.
GCS is acting as an Employment Business in relation to this vacancy.
Read lessKrakow, Malopolskie, PolandFreelance
We are excited to announce a fully remote opportunity with a leading financial client based in Poland. We're... Read more
We are excited to announce a fully remote opportunity with a leading financial client based in Poland. We're looking for talented Full stack engineer who are passionate about building modern web applications and have strong expertise in Java, Springboot, Microservices, React, CSS and NX Monorepo.
Key requirements:
Strong experience in Java and Spring BootHands-on expertise with microservices architectureFrontend development experience with React and TypeScriptExperience working with Nx monorepo setups and CSSMandatory experience with authentication systems such as Keycloak and OAuth2Good experience in Microfrontends.Background in building and shipping scalable applications with reusable componentsSolid understanding of SDLC processes, CI/CD automation, and deployment pipelines
This is a fantastic chance to work with a financial industry leader, contribute to cutting-edge projects, and collaborate with a global team-all from the comfort of your home.
GCS is acting as an Employment Business in relation to this vacancy.
Read lessPolandContract
Senior Network Security Consultant (DORA Programme) - ContractLocation: Fully Remote (Europe)Preferred Location: PolandContract Duration: 12 months initial (strong... Read more
Senior Network Security Consultant (DORA Programme) - Contract
Location: Fully Remote (Europe)
Preferred Location: Poland
Contract Duration: 12 months initial (strong likelihood of extension)
Start Date: ASAP
Overview
We are supporting a major European financial services organisation on a large-scale DORA compliance programme and are looking to onboard multiple Senior Network Security Consultants on a contract basis.
This is a high-impact engagement focused on delivering third-party infrastructure and security assessments at scale. You will join an established Cloud & Network Security function, contributing to critical regulatory compliance activities.
The Role
As a Senior Consultant, you will operate at a strategic and advisory level, focusing on assessment, architecture review, and risk evaluation rather than hands-on engineering.
Key responsibilities include:
Performing security and risk assessments of external supplier infrastructure and integrationsReviewing network architecture, firewall configurations, and technical designsIdentifying security vulnerabilities and compliance gaps aligned to DORAProducing technical risk dossiers and assessment reportsSupporting formal governance and decision-making forums on infrastructure riskProviding security architecture recommendations and remediation roadmapsContributing to firewall policy reviews and optimisation initiativesEmbedding into an existing security operations and architecture team
Candidate Requirements
Experience
5-10+ years' experience in network security, security architecture, or infrastructure security
Strong background in regulated environments (financial services highly desirable)
Experience conducting security assessments, audits, or compliance reviews
Ability to interpret high-level and low-level technical designs
Technical Skills
Strong knowledge of network security architecture and infrastructure design
Hands-on experience with leading vendors such as:
Palo AltoCheck PointCiscoFortinet
Familiarity with core security technologies, including:
Firewalls (including SASE / Prisma)IDS/IPSSIEMWAFDLP
Understanding of:
Cloud security (AWS, Azure, or GCP)Third-party risk / supplier security assessmentsSecurity frameworks and regulatory environments (DORA awareness beneficial but not essential)
Key Competencies
Strong analytical and problem-solving skillsAbility to assess complex technical risk and make clear recommendationsConfident in stakeholder engagement and influencing decisionsExcellent documentation and communication skillsAbility to work independently and as part of a distributed team
Engagement Details
Multiple contract roles available (individual and team-based options)Fully remote with preference for Poland-based consultantsLong-term programme with significant pipeline of workFlexible commercial structure with competitive ratesImmediate onboarding required
GCS is acting as an Employment Business in relation to this vacancy.
Read lessPolandContractRemote
Role: Cyber Security AnalystDuration: 6-month rolling contractWorking Pattern: Krakow, Hybrid - Handful of days per monthGCS Cyber are... Read more
Role: Cyber Security Analyst
Duration: 6-month rolling contract
Working Pattern: Krakow, Hybrid - Handful of days per month
GCS Cyber are partnered with a global financial services organisation undergoing multiple large-scale transformation programmes across their Cyber Security division, including scaling their cloud security capability. We're hiring a Cyber Security Analyst to help drive the maturity of our cloud security posture and play a key role in developing and enhancing our CNAPP tooling.
What you'll be doing:
Enhancing and developing CNAPP capabilities, including automation, governance, dashboards, and reportingWorking closely with cloud engineers, architects, and cyber teams to align with mandatory controls and best practiceDriving continuous improvement and adoption of cloud security standards across multi‑cloud environmentsMust have:
Solid understanding of cloud security principles and frameworks (CIS, NIST)Experience across AWS, Azure, or GCPFinancial Services experience is an advantage.To find out more, please apply now or send a copy of your CV to [email protected]
GCS is acting as an Employment Business in relation to this vacancy.
Read lessKrakow, Malopolskie, PolandContract
Role: Cyber Threat and Controls Consultant - B2BDuration: 6-month rolling contractWorking Pattern: Krakow, Hybrid (handful of days per... Read more
Role: Cyber Threat and Controls Consultant - B2B
Duration: 6-month rolling contract
Working Pattern: Krakow, Hybrid (handful of days per month)
GCS Cyber are partnered with a global financial services organisation undergoing multiple large-scale transformation programmes across their Cyber Security division.
In this role you will perform threat and control assessments across the business, you'll partner with architects, developers and cloud specialists across the business to review designs, challenge assumptions, and ensure services are built with strong security foundations. You'll also contribute to improving the threat‑assessment process, sharing your expertise across a global community and helping uplift security practices across the organisation.
Must have:
Strong understanding of modern security principles and the ability to break down how systems really work under the hoodHands‑on background in identifying weaknesses, misconfigurations or attack paths across applications, infrastructure or integrated servicesFamiliarity with recognised analysis frameworks (e.g., threat identification or attack‑pattern libraries) and able to translate findings into clear, meaningful risk languageTo find out more, please apply now or send a copy of your CV to [email protected]
GCS is acting as an Employment Business in relation to this vacancy.
Read lessKrakow, Malopolskie, PolandContract
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