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Job Summary

We are seeking an experienced Senior Application Developer / Systems Analyst to design, develop, implement, integrate, and support enterprise applications and customer interaction solutions. The ideal candidate will work closely with business stakeholders and technical teams to deliver scalable, high-quality solutions aligned with business goals and architectural standards. This role requires strong experience in application development, systems analysis, SDLC, system integrations, and exposure to Contact Center technologies such as IVR, Telephony, CTI, Call Routing, Workforce Management, and Customer Experience platforms.

Key ResponsibilitiesGather and analyze business and technical requirements.Design, develop, test, deploy, and support enterprise application solutions.Participate in all phases of the Software Development Life Cycle (SDLC).Develop high-quality, reusable, and maintainable code.Support application integrations between business systems and contact center platforms.Contribute to application, component, and data architecture design.Monitor application performance and resolve production issues.Support IVR, call routing, customer interaction, and telephony-related applications.Evaluate new technologies and recommend process improvements.Ensure solutions meet quality, security, and architectural standards.Required Technical SkillsSoftware Development (Java, C#, .NET, Python, or similar)System Analysis & Solution DesignAPI Development & IntegrationREST/SOAP ServicesSQL & Database DevelopmentApplication ArchitectureSystem IntegrationTesting & Production SupportSDLC MethodologiesContact Center & TelephonyContact Center PlatformsCall Center TechnologiesIVR (Interactive Voice Response)Telephony SystemsCTI (Computer Telephony Integration)Call RoutingWorkforce Management SolutionsCustomer Experience PlatformsQualificationsBachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience).10+ years of experience in software development and systems analysis.Strong experience in enterprise application development and system integrations.Experience supporting or developing Contact Center/Call Center applications is preferred.Strong analytical, problem-solving, and communication skills.Experience working in production support and cross-functional environments.

GCS is acting as an Employment Business in relation to this vacancy.

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Position Overview

We are seeking a Field Engineer to support the installation, testing, troubleshooting, maintenance, and deployment of technical equipment and infrastructure at customer and operational sites.

The Field Engineer will perform hands-on technical work in the field, identify and resolve equipment and system issues, conduct inspections and testing, and ensure installations and maintenance activities are completed safely and according to established procedures.

The ideal candidate is technically minded, comfortable working independently in field environments, and able to communicate effectively with customers, engineers, technicians, and internal teams.

Responsibilities

Install, configure, test, and maintain equipment and technical systems at field locations.

Perform site inspections, equipment assessments, and preventative maintenance.

Troubleshoot and resolve equipment, connectivity, hardware, and system issues.

Diagnose problems using appropriate testing tools and technical procedures.

Perform equipment replacements, upgrades, repairs, and system installations.

Conduct testing and verification to ensure systems are operating correctly.

Support new deployments, service activations, and equipment commissioning.

Respond to service issues and assist with restoration and corrective maintenance.

Work directly with customers and site personnel when required.

Coordinate with engineering, operations, vendors, and other technical teams.

Maintain accurate service records, test results, equipment inventories, and field documentation.

Follow company safety procedures and industry standards while working at customer and operational sites.

Travel to different locations as required to support installations, maintenance, and troubleshooting activities.

What You Will Learn

Hands-on experience with technical equipment and field infrastructure.

Practical troubleshooting and diagnostic techniques.

Equipment installation, configuration, testing, and maintenance procedures.

How to read technical documentation, drawings, and installation requirements.

Professional use of testing and diagnostic tools.

Field service and preventative maintenance practices.

Customer-site communication and technical support.

Safety procedures and best practices for field operations.

Documentation, reporting, inventory, and service-ticket processes.

How technical systems are deployed and maintained in real-world environments.

Opportunities to develop toward Senior Field Engineer, Field Service Engineer, Systems Engineer, Network Engineer, or Technical Operations roles.

GCS is acting as an Employment Business in relation to this vacancy.

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