We are seeking an experienced Global Program Manager to lead a global Deductions Transformation Program focused on reducing... Read more
We are seeking an experienced Global Program Manager to lead a global Deductions Transformation Program focused on reducing incoming deductions, accelerating resolution timelines, and minimizing financial leakage. This role will unify multiple business and technology initiatives into a single integrated roadmap, ensuring alignment across Finance, GBS, Sales, Supply Chain, IT, and external partners.
Key ResponsibilitiesDevelop and manage the overall program roadmap, governance framework, milestones, dependencies, and delivery plans across all deductions initiatives.Align global and regional stakeholders on priorities, resource commitments, business outcomes, and operational changes.Lead executive governance, risk management, issue resolution, and decision-making processes.Coordinate process improvement and technology initiatives involving platforms such as HighRadius, ERP systems, automation, AI-enabled document processing, and analytics solutions.Track program benefits, budgets, KPIs, and financial outcomes, ensuring validated business value and accountability.Drive cross-functional change management, deployment planning, training, and adoption activities across regions.Provide concise executive reporting on program status, risks, milestones, and realized benefits.Required Qualifications10+ years of program, transformation, or PMO leadership experience, including ownership of large multi-country, cross-functional programs.Strong knowledge of Order-to-Cash (O2C), Invoice-to-Cash (I2C), deductions management, dispute resolution, and recovery processes.Proven experience leading business and technology transformation with measurable operational and financial results.Expertise in stakeholder management, governance, dependency management, budgeting, and benefits realization.Excellent communication, influencing, and executive presentation skills.Preferred QualificationsExperience with HighRadius, ERP integrations, trade-spend processes, and customer deduction analytics.PMP, PgMP, MSP, Lean Six Sigma, or similar certification.Experience with automation, AI-driven solutions, finance transformation, and shared services environments.
GCS is acting as an Employment Business in relation to this vacancy.
Read lessOak Park, Illinois, United States of AmericaContract
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