Job Search

DEX Operations Manager (VP) | Digital Workplace | EUC | Microsoft 365

Location: London City (Hybrid - 3 days onsite)
Salary: £90,000 - £100,000 + Benefits
Type: Permanent

A leading international financial services organisation is seeking a DEX Operations Manager (VP) to lead end-user support operations across EMEA.

This is a senior leadership role responsible for driving exceptional digital employee experiences across a complex, multinational environment. You will oversee Desktop Support, TechBar Services and Microsoft 365 operational ownership while leading service excellence, continuous improvement initiatives and regional operational strategy.

Key ResponsibilitiesLead Desktop Support and End User Computing operations across EMEAManage and develop regional support teams and team leadsOwn service delivery, operational performance, SLAs and KPIsAct as senior escalation point for major incidents and service issuesDrive service improvement initiatives using operational data and user feedbackOversee Microsoft 365 end-user services including Teams, Outlook, SharePoint and OneDrivePartner with infrastructure, engineering and security teams to maintain service stability and adoptionChampion ITSM best practice across Incident, Problem, Change and Knowledge ManagementUtilise ServiceNow and operational reporting to drive measurable improvementsBuild strong relationships with senior stakeholders across the businessEssential ExperienceExperience leading End User Computing, Desktop Support, Digital Workplace or IT Service Operations functionsProven management of multi-site, regional or international support teamsStrong understanding of IT Service Management principles and frameworksExperience with Microsoft 365 operational ownership and service deliveryStrong ServiceNow experienceTrack record of driving service improvement and operational transformation initiativesExperience managing major incidents and executive-level escalationsExcellent stakeholder management and communication skillsDesirable ExperienceFinancial Services or Banking sector experienceITIL certificationAgile or Scrum certificationKnowledge-Centred Service (KCS)Digital Employee Experience (DEX) tooling and analytics platformsWhat's on OfferSenior VP-level leadership positionOpportunity to shape the end-user technology experience across EMEAExposure to enterprise-scale Microsoft 365 and workplace technology environmentsCompetitive salary and benefits packageHybrid working model

If you're an experienced Digital Workplace, EUC or IT Operations leader looking for your next challenge within a global enterprise environment, we'd be keen to hear from you.

Apply now for immediate consideration.