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My Utilities/Energy client is looking for a Customer Journey/ Customer Experience Manager to help improve and transform the customer experience across a customer migration project.

Map and analyse end-to-end customer journeys and business processes

Identify customer pain points, inefficiencies and opportunities for improvement

Create journey maps, service blueprints and process maps using tools such as Miro, Visio or BPMN

Translate customer needs into practical process and service improvements

Facilitate workshops with stakeholders to understand current and future-state journeys

Help deliver initiatives that improve customer experience, customer journey, efficiency and operational performance

Track and communicate the impact of journey and process improvements

You'll have experience in Customer Experience, Service Design, Customer Journey Management, Business Process Improvement or Transformation.

We're particularly interested in people who can demonstrate:

Strong experience with customer journey mapping and process mapping

Experience analysing end-to-end processes and identifying improvements

Strong stakeholder management and workshop facilitation skills

The ability to turn complex processes into clear, actionable improvements

Experience using tools such as Miro, Visio or BPMN

Experience within energy, utilities industry

Please feel free to apply directly or via email [email protected]

GCS is acting as an Employment Business in relation to this vacancy.