Job Search

Summary:
Seeking a Senior Software Engineer / Application Developer with experience in Contact Center, Call Center, IVR, and Telephony technologies. The role focuses on developing, integrating, and supporting applications that enhance customer experience and contact center operations. Ideal candidates will have hands-on experience with telephony integrations, call routing, API development, and contact center platforms such as Avaya, NICE, CTI, and Workforce Management solutions, along with strong SDLC and troubleshooting experience.

Key Responsibilities:

Gather requirements and build technical solutions.Develop, test, deploy, and support applications.Integrate contact center platforms with enterprise systems.Support IVR, call routing, and telephony applications.Troubleshoot issues and enhance existing solutions.Work with business, operations, and telecom teams.

Required Skills:

Contact Center / Call Center technologiesIVR, Telephony, Call Routing, CTIWorkforce Management & Customer Experience platformsAPI Integration, REST/SOAP, SQLJava, C#, .NET, Python, or similar technologiesSystem Integration and SDLC experience

Requirements:

7+ years of software development or systems analysis experience.Experience with Contact Center/Telephony applications.Experience integrating telephony platforms with enterprise systems.Bachelor's degree or equivalent experience.

GCS is acting as an Employment Business in relation to this vacancy.

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Fiber Analyst

Location: Remote
Contract: 12+ Months

Overview

We are seeking an experienced Fiber Engineer to support fiber network testing, troubleshooting, and remediation activities across ISP and OSP environments. This role will focus on OTDR analysis, fiber characterization, bidirectional testing, and documenting findings to ensure network performance and reliability.

Required Qualifications5+ years of experience in Fiber Optics or TelecommunicationsExperience with ISP and OSP fiber networksStrong expertise with OTDR testing and troubleshootingExperience performing CD/PMD, bidirectional, and power meter/laser testingKnowledge of fusion splicing, fiber repair, and remediationExperience with fiber end-face inspection and cleaningProficiency with Microsoft Word and ExcelStrong communication, documentation, and problem-solving skillsAbility to travel as required for field workKey ResponsibilitiesPerform OTDR testing to validate fiber paths and identify faults, splices, bends, and signal lossConduct fiber characterization, bidirectional testing, and power/loss analysisTroubleshoot fiber network issues and recommend remediation solutionsPerform fusion splicing and fiber repairs as neededPrepare test reports, redlined fiber documentation, and demarcation mapsCoordinate with vendors, project managers, and internal teams to support project executionTravel to customer sites for testing, troubleshooting, and remediation activitiesWhat You'll OwnFiber testing and validationOTDR analysis and troubleshootingRemediation and fusion splicing activitiesTechnical reporting and documentationVendor and stakeholder communicationFiber network performance verificationDeliverablesOTDR, CD/PMD, and power/loss test reportsRedlined fiber path documentation and demarcation mapsDocumented remediation and retest resultsTest findings and recommendations shared with vendors and project stakeholders

Required: Prior experience in Fiber Testing, OTDR Analysis, ISP/OSP Networks, Fiber Characterization, and Telecommunications environments.

GCS is acting as an Employment Business in relation to this vacancy.

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OSP Engineer - Fiber Design & Planning

Design the Networks That Power Tomorrow

Client is seeking experienced OSP Engineers to support the design, planning, and engineering of advanced fiber optic network deployments across multiple markets.

If you enjoy solving complex network challenges, designing scalable fiber infrastructure, and working with cutting-edge telecommunications technologies, we'd love to hear from you.

What You'll Do

As an OSP Engineer, you'll be responsible for designing and supporting the development of fiber optic networks that connect businesses, communities, and critical infrastructure.

Key Responsibilities

Design OSP fiber routes and network infrastructure.Develop construction drawings and engineering packages.Create fiber assignments, splicing plans, and route documentation.Support permitting and utility coordination efforts.Perform capacity planning and network analysis.Collaborate with construction teams during deployment.Maintain GIS records and as-built documentation.Ensure designs comply with industry and company standards.

Required Qualifications

3+ years of OSP engineering or fiber network design experience.Experience designing FTTH, FTTX, Metro, or Backbone Fiber networks.Knowledge of fiber routing, allocation, and splicing concepts.Understanding of aerial and underground network design.Strong analytical and problem-solving skills.

GCS is acting as an Employment Business in relation to this vacancy.

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Construction Engineer - Fiber Network Deployment

Join One of the Nation's Largest Fiber Network Expansion Programs

What You'll Do

As a Construction Engineer, you will oversee the successful planning, execution, and delivery of fiber network construction projects from concept through completion.

Key Responsibilities

Lead end-to-end deployment of fiber optic network construction projects.Manage engineering firms, construction contractors, and external vendors.Review project scopes, schedules, budgets, and resource plans.Coordinate permitting, construction activities, and project execution.Ensure projects are delivered on time, within budget, and according to quality standards.Track project progress and provide stakeholder updates.Support network acceptance, testing, and operational handoff.Identify project risks and implement mitigation strategies.Collaborate with engineering, operations, and program management teams.

Required Qualifications

5+ years of experience in OSP fiber construction, telecommunications, or network deployment.Strong understanding of fiber optic network infrastructure.Experience managing contractors, vendors, and construction activities.Knowledge of aerial and underground fiber deployment practices.Understanding of permitting, right-of-way, and construction processes.Strong project coordination and communication skills.Proficiency with Microsoft Excel, Word, and project scheduling tools.

GCS is acting as an Employment Business in relation to this vacancy.

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