Summary: Seeking a Senior Software Engineer / Application Developer with experience in Contact Center, Call Center, IVR, and... Read more
Summary:
Seeking a Senior Software Engineer / Application Developer with experience in Contact Center, Call Center, IVR, and Telephony technologies. The role focuses on developing, integrating, and supporting applications that enhance customer experience and contact center operations. Ideal candidates will have hands-on experience with telephony integrations, call routing, API development, and contact center platforms such as Avaya, NICE, CTI, and Workforce Management solutions, along with strong SDLC and troubleshooting experience.
Key Responsibilities:
Gather requirements and build technical solutions.Develop, test, deploy, and support applications.Integrate contact center platforms with enterprise systems.Support IVR, call routing, and telephony applications.Troubleshoot issues and enhance existing solutions.Work with business, operations, and telecom teams.Required Skills:
Contact Center / Call Center technologiesIVR, Telephony, Call Routing, CTIWorkforce Management & Customer Experience platformsAPI Integration, REST/SOAP, SQLJava, C#, .NET, Python, or similar technologiesSystem Integration and SDLC experienceRequirements:
7+ years of software development or systems analysis experience.Experience with Contact Center/Telephony applications.Experience integrating telephony platforms with enterprise systems.Bachelor's degree or equivalent experience.
GCS is acting as an Employment Business in relation to this vacancy.
Read lessMontgomery, Alabama, United States of AmericaContractRemote
All your saved jobs are no longer available or you've already applied.
for the following search criteria
