Job Search

Job Summary

We are seeking an experienced Senior Application Developer / Systems Analyst to design, develop, implement, integrate, and support enterprise applications and customer interaction solutions. The ideal candidate will work closely with business stakeholders and technical teams to deliver scalable, high-quality solutions aligned with business goals and architectural standards. This role requires strong experience in application development, systems analysis, SDLC, system integrations, and exposure to Contact Center technologies such as IVR, Telephony, CTI, Call Routing, Workforce Management, and Customer Experience platforms.

Key ResponsibilitiesGather and analyze business and technical requirements.Design, develop, test, deploy, and support enterprise application solutions.Participate in all phases of the Software Development Life Cycle (SDLC).Develop high-quality, reusable, and maintainable code.Support application integrations between business systems and contact center platforms.Contribute to application, component, and data architecture design.Monitor application performance and resolve production issues.Support IVR, call routing, customer interaction, and telephony-related applications.Evaluate new technologies and recommend process improvements.Ensure solutions meet quality, security, and architectural standards.Required Technical SkillsSoftware Development (Java, C#, .NET, Python, or similar)System Analysis & Solution DesignAPI Development & IntegrationREST/SOAP ServicesSQL & Database DevelopmentApplication ArchitectureSystem IntegrationTesting & Production SupportSDLC MethodologiesContact Center & TelephonyContact Center PlatformsCall Center TechnologiesIVR (Interactive Voice Response)Telephony SystemsCTI (Computer Telephony Integration)Call RoutingWorkforce Management SolutionsCustomer Experience PlatformsQualificationsBachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience).10+ years of experience in software development and systems analysis.Strong experience in enterprise application development and system integrations.Experience supporting or developing Contact Center/Call Center applications is preferred.Strong analytical, problem-solving, and communication skills.Experience working in production support and cross-functional environments.

GCS is acting as an Employment Business in relation to this vacancy.

Read less

We are looking for an experienced Looker Administrator / BI Platform Engineer to manage enterprise Looker environments, support production operations, and contribute to cloud migration, platform modernization, and data transformation initiatives.

The ideal candidate has hands-on experience with Looker, LookML, SQL, GitHub, CI/CD, REST APIs, Azure AD/IAM, GCP, and cloud analytics platforms.

ResponsibilitiesAdminister and provide L3/L4 production support for Looker development and production environments.Manage platform upgrades, releases, patches, configurations, and deployments.Monitor platform health, availability, usage, concurrency, and performance.Troubleshoot complex Looker, data modeling, connectivity, SQL, and performance issues.Support LookML development, code reviews, testing, and Dev/Prod deployment workflows.Manage GitHub version control and CI/CD processes.Manage user provisioning, roles, permissions, groups, and entitlements.Support Azure AD/IAM integration and resolve authentication and access issues.Establish and maintain platform governance, security standards, and usage guidelines.Support Looker REST APIs, including administrative and query-related APIs.Enable API-driven reporting, automation, and advanced analytics solutions.Support migration from customer-hosted environments to Google-hosted Looker Core.Develop and execute migration testing, validation, and rollback strategies.Support GCP-based analytics environments and cloud modernization initiatives.Work with Snowflake, Teradata, and modern cloud data platforms.Validate reporting accuracy, semantic models, query behavior, and data consistency.Optimize SQL queries, BI performance, concurrency, and data accessibility.Create runbooks, SOPs, troubleshooting guides, and technical documentation.Conduct knowledge-transfer sessions and mentor internal engineering teams.Support long-term platform ownership and operational process standardization.What You Will LearnEnterprise-scale Looker administration and BI platform engineeringGCP and cloud-hosted Looker environmentsLooker APIs, automation, and advanced analyticsLookML, GitHub, and CI/CD practicesEnterprise IAM, Azure AD, governance, and securityAdvanced SQL and BI performance optimizationSnowflake, Teradata, and modern data platformsCloud migration and data modernizationSemantic modeling and reporting governanceAI-enabled analytics and API-driven reportingEnterprise production support and platform operations

GCS is acting as an Employment Business in relation to this vacancy.

Read less