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Job Title: Business Process Analyst
Location: Fully Remote (Ireland-based)
Duration: Until December 2025 (planned extension to October 2026)
Work Hours: Primarily U.S. EST (approx. 2 PM - 11 PM Irish time, flexible)

Role Overview:
We are seeking a detail-oriented Business Process Analyst to support a global team that creates and maintains scalable business-case and financial content used by customer-facing functions. The role focuses on data accuracy, content validation, and operational support, ensuring materials remain current, consistent, and aligned with evolving business priorities and technologies.

Key Responsibilities:

Maintain, validate and update financial and value-based content assets.Perform data clean-up, validation and organisation within content repositories (Excel/Google Sheets).Support product-related financial content and ensure consistency across tools and systems.Collaborate within a small, dynamic team to manage updates and change.Identify data inconsistencies and propose simple process or data-structure improvements.Participate in short assessments or interviews related to numerical and data-quality skills.

Required Skills & Experience:

Minimum 2 years' experience in a role involving regular work with numbers/data (e.g., accounting, banking, finance, business operations).Strong attention to detail and commitment to data accuracy.Proficient in Microsoft Excel (formulas, tables, formatting); Google Sheets experience is a plus.Basic understanding of financial concepts and content related to business case material.Comfortable working core hours overlapping U.S. Eastern Time (minimum ~6 hours overlap).Able to work remotely from within Ireland and legally eligible to work in Ireland for the contract duration.Collaborative communicator with experience operating in small, distributed teams.

GCS is acting as an Employment Business in relation to this vacancy.

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Overview:
We are seeking a skilled ServiceNow Business Analyst to join a dynamic team. The ideal candidate will have hands-on experience with ServiceNow implementations and platform updates, a deep understanding of ServiceNow modules and functionalities, and strong knowledge of ITIL V3/V4 frameworks. This role focuses on analysing business processes, configuring the ServiceNow platform, and collaborating with key stakeholders to optimize IT workflows and support strategic initiatives.

Key Responsibilities:

Analyse and understand business needs within both technical and business contexts; create detailed functional and technical specifications with comprehensive documentation.

Lead end-user training sessions and provide ongoing support throughout implementation and post-implementation phases.

Communicate regularly with stakeholders regarding request statuses, time lines, and project updates. Collaborate with project teams to design process solutions, develop schedules, reports, and documentation.

Take full ownership of assigned tasks, ensuring alignment with functional standards. Conduct business process analysis and document functional requirements to drive operational improvements.

Manage platform upgrades, including thorough testing, and train IT Service Delivery team members to act as backups.

Implement continuous improvement cycles to optimise processes and maintain ServiceNow release schedules.

Maintain detailed issue logs and develop use cases, process diagrams, and requirements documentation. Conduct gap analyses and recommend process improvements.

Apply ServiceNow best practices in development, security, and performance tuning. Provide troubleshooting support for ServiceNow-related issues.

Facilitate knowledge sharing within the team through presentations and coaching.

Engage in ongoing training and certifications to enhance platform expertise and stay current with ServiceNow advancements.

Key Requirements:

Minimum 2 years experience as a Business Analyst supporting the ServiceNow platform.

Strong understanding of ServiceNow capabilities, including experience with ITOM, ITBM, HR, or CSM modules.

Extensive knowledge of IT Service Management (ITSM) processes such as Incident, Problem, Change, Configuration, and Request Management.

Exceptional analytical and problem-solving skills.

Familiarity with Agile/Scrum methodologies; experience with Lean or Six Sigma is a plus.

Excellent communication and interpersonal skills for effective stakeholder collaboration.

Proficiency in data analysis and requirements gathering; knowledge of JavaScript and AngularJS is advantageous.

Degree in Computer Science, Software Engineering, Information Systems, or related discipline preferred.

ServiceNow Certified System Administrator (CSA) certification required.

Strong understanding of ITIL principles and practices (ITIL V4 High Velocity, Create, Deliver & Support, or ITIL V3 Service Transition/Service Operation).

The Next Step for you:
Should this position be of interest to you, please forward your CV to Cian Parnell at GCS Recruitment specialists at [email protected] or call on 01901 4401.

GCS is acting as an Employment Agency in relation to this vacancy.

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Business Process Architect - Hybrid / Moorgate - 6 month Contract - Investment management

Role - Business Process Architect

Duration - 6 months

Location - Remote / Moorgate - 50% of the time in the office

Rate - £450 per day (Inside IR35)

Experience -

Facilitation of process workshops to engage SME's to elicit and capture process information, and playback of documented process flowsEvidence of a structured approach to analysis and documentation, using recognised tools and techniques such as Visio/Blueworks/ARIS, and BPMN/EPCExtensive experience of business process analysis and modellingBusiness process reengineering demonstrating and understanding the drivers for process improvement, and use standard techniques such as Lean, SixSigma to redesign the processUse of process metrics to drive process improvement and reduce riskExperience of investment and / or asset management operationsSound understanding of IT software and infrastructureAbility to work independently and with othersExtremely organised with strong time-management skills

GCS is acting as an Employment Business in relation to this vacancy.

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Business Process Architect - Hybrid / Moorgate - 6 month Contract - Investment management

Role - Business Process Architect

Duration - 6 months

Location - Remote / Moorgate - 50% of the time in the office

Rate - £450 per day (Inside IR35)

Experience -

Facilitation of process workshops to engage SME's to elicit and capture process information, and playback of documented process flowsEvidence of a structured approach to analysis and documentation, using recognised tools and techniques such as Visio/Blueworks/ARIS, and BPMN/EPCExtensive experience of business process analysis and modellingBusiness process reengineering demonstrating and understanding the drivers for process improvement, and use standard techniques such as Lean, SixSigma to redesign the processUse of process metrics to drive process improvement and reduce riskExperience of investment and / or asset management operationsSound understanding of IT software and infrastructureAbility to work independently and with othersExtremely organised with strong time-management skills

GCS is acting as an Employment Business in relation to this vacancy.

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Business Analyst Role - Hybrid / Moorgate - 6 month Contract - Investment management

Role - Business Analyst

Duration - 6 months

Location - Remote / Moorgate - 50% of the time in the office

Rate - £450 per day (Inside IR35)

Experience -

Facilitation of process workshops to engage SME's to elicit and capture process information, and playback of documented process flowsEvidence of a structured approach to analysis and documentation, using recognised tools and techniques such as Visio/Blueworks/ARIS, and BPMN/EPCExtensive experience of business process analysis and modellingBusiness process reengineering demonstrating and understanding the drivers for process improvement, and use standard techniques such as Lean, SixSigma to redesign the processUse of process metrics to drive process improvement and reduce riskExperience of investment and / or asset management operationsSound understanding of IT software and infrastructureAbility to work independently and with othersExtremely organised with strong time-management skills

GCS is acting as an Employment Business in relation to this vacancy.

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