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A Leading Global Organisation is seeking a Senior IT Project Manager for a 12-month day rate contract position. The role is Dublin-based with hybrid working available 1 to days onsite per week. The rate on offer is circa €500-€550 per day DOE. You will have experience delivering software development projects in enterprise environments.

What you will be doing in the role:

Lead the delivery of technology projects, including infrastructure transitions, system enhancements, and software upgrades.Coordinate with internal teams and external partners to ensure successful project execution.Manage timelines, dependencies, and stakeholder communications across multiple workstreams.Drive Agile delivery practices and ensure outcomes are aligned with business goals.Support initiatives such as feature rollouts and capability improvements across technology systems.

What you will need:

8+ years' experience delivering complex technology projects in software development and infrastructure.Proven track record in managing cross-functional teams and coordinating with end users.Strong stakeholder management and communication skills.Experience with Agile methodologies and a results-driven mindset.

What the organisation will offer you:

You will join a globally recognised organisation. You'll be part of a dynamic team delivering critical technology projects. The team is collaborative, outcome-focused, and committed to excellence.

The Next Step for you:

Should this position be of interest to you, please forward your CV to Oisín Geoghegan at GCS Recruitment Specialists on [email protected] or call on 019014378.

GCS is acting as an Employment Business in relation to this vacancy.

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IAM Test Analyst - Hybrid/Preston, Lancashire - Outside IR35

Test Analyst (with specialism in Identity & Access Management)
Contract Type: Full-time, Contract
Duration: Initial 6 months

Overview:
We are seeking up to two experienced Test Analysts to support a critical programme running until the end of 2025. One of these roles will specifically focus on Identity and Access Management (IdAM) testing.

This is an excellent opportunity to contribute to a high-profile programme, working alongside project managers, technical leads, and business stakeholders to ensure the successful testing of complex solutions.

General Responsibilities:

Develop detailed test scripts aligned with business and technical specifications

Maintain traceability between test cases and source requirements to ensure auditability and complete test coverage

Execute hands-on testing activities across System Testing (ST), System Integration Testing (SIT), and support User Acceptance Testing (UAT)

Use Jira (or similar tool) to log test progress, raise and manage defects, and report daily status to the Test Lead

Work closely with business users during UAT to validate scenarios and document test evidence

Contribute to key testing documentation, including execution summaries and the final Test Closure Report

Provide structured support to Project Managers and Test Leads throughout the testing lifecycle

IdAM Test Analyst

In addition to the above responsibilities, the IdAM Test Analyst must have proven experience testing Identity and Access Management (IdAM) systems. This includes the ability to validate:

User Authentication: Login/logout flows, password policies, MFA, and account lockout

User Authorisation: Correct access levels and permissions based on defined roles

Privileged Access Management (PAM): Enforcing access controls and preventing unauthorised access

Role Management: Creating, editing, and deleting user roles and their associated permissions

Policy Enforcement: Testing correct application of access policies under varied conditions

Experience with IdAM tools is highly desirable, including (but not limited to):

Microsoft Entra

CyberArk

SailPoint

IAM Test Analyst - Hybrid/Preston, Lancashire - Outside IR35

GCS is acting as an Employment Business in relation to this vacancy.

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Role: Communications Lead (Merger & Acquisition exp mandatory)

Type: Inside (IR35)

Nature: Hybrid- 2 days per week in office

Start date: ASAP

Qualifications:

Experience: 5+ years of experience in a mid-senior role managing employee communications, with previous roles in managing communications for major acquisitions or similar large-scale projects essential. Experience in the deployment and engagement of large-scale organisational changes would be advantageous.Skills: Exceptional writing and editing skills, with a demonstrated ability to produce clear, compelling content focusing on organisational change. Proficient in using Microsoft Office applications to create, edit, and manage documents, presentations, and spreadsheets. Familiarity with change management principles and methodologies is essential to effectively support and communicate acquisition initiatives. Able to build and maintain strong relationships with stakeholders at all levels including C-Suite.

Mandatory Experience-

Acquisition experienceChange communication experience

GCS is acting as an Employment Business in relation to this vacancy.

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Test Analyst (with specialism in Identity & Access Management)
Location: UK-based (Remote/Hybrid options considered)
Contract Type: Full-time, Contract
Duration: From appointment to December 2025
Open Positions: 2

Overview:
We are seeking up to two experienced Test Analysts to support a critical programme running until the end of 2025. One of these roles will specifically focus on Identity and Access Management (IdAM) testing.

This is an excellent opportunity to contribute to a high-profile programme, working alongside project managers, technical leads, and business stakeholders to ensure the successful testing of complex solutions.

General Responsibilities:

Develop detailed test scripts aligned with business and technical specifications

Maintain traceability between test cases and source requirements to ensure auditability and complete test coverage

Execute hands-on testing activities across System Testing (ST), System Integration Testing (SIT), and support User Acceptance Testing (UAT)

Use Jira (or similar tool) to log test progress, raise and manage defects, and report daily status to the Test Lead

Work closely with business users during UAT to validate scenarios and document test evidence

Contribute to key testing documentation, including execution summaries and the final Test Closure Report

Provide structured support to Project Managers and Test Leads throughout the testing lifecycle

IdAM Test Analyst

In addition to the above responsibilities, the IdAM Test Analyst must have proven experience testing Identity and Access Management (IdAM) systems. This includes the ability to validate:

User Authentication: Login/logout flows, password policies, MFA, and account lockout

User Authorisation: Correct access levels and permissions based on defined roles

Privileged Access Management (PAM): Enforcing access controls and preventing unauthorised access

Role Management: Creating, editing, and deleting user roles and their associated permissions

Policy Enforcement: Testing correct application of access policies under varied conditions

Experience with IdAM tools is highly desirable, including (but not limited to):

Microsoft Entra

CyberArk

SailPoint

GCS is acting as an Employment Business in relation to this vacancy.

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I'm hiring for a Senior Analytics Engineer to join a fast-growing company in Utrecht that's building an entirely new data team from scratch.

This is a fantastic opportunity to shape the data strategy from the ground up and create impactful solutions in the finance sector.

We're looking for someone who:

✅ Has strong SQL and DBT experience (DBT is a must-have)

✅ Comes with a solid background in the finance domain

✅ Understands cloud data warehousing and modern ELT pipelines

✅ Knows how to turn data into real business value

✅ Is fluent in Dutch

✅ Can work 2 days a week onsite in Utrecht

If above suits you, please apply on the job or email me at [email protected] to know more.

GCS is acting as an Employment Agency in relation to this vacancy.

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Job Title: CSR- Customer Service Representative

Location: Dublin, Ireland

Duration: FTE- 12 Months Contract

Job Overview:

We are seeking a motivated and customer-focused Customer Service Representative to join our global Customer Support team in Dublin. This role involves providing first-line support to ensure a world-class customer experience. You will be responsible for managing and resolving technical issues, logging and tracking cases, and providing high-quality support via phone, email, and case management tools.

Key Responsibilities:

Log incidents and service requests on the IT Service Desk and maintain accurate records of software/hardware issues.Provide initial triage and technical support by resolving customer inquiries and problems in a timely and efficient manner via phone, email, or case.Escalate complex issues to internal or external support teams or Subject Matter Experts when necessary.Support end users by offering guidance and training on platform usage.Participate in global forums and knowledge-sharing sessions, including Transfer of Information (TOI) and other training programs.Assist peers with their cases and contribute to team collaboration.Perform User Acceptance Testing (UAT) and contribute feedback to improve service delivery.Identify gaps in self-service documentation and suggest improvements.Manage multiple support cases daily and ensure timely resolution.Provide support for store applications or additional tools as needed.

Required Skills and Experience:

2-4 years of experience in an IT support or helpdesk environment.Strong technical background with the ability to quickly learn new technologies.Proven experience in providing phone-based technical support with a focus on first-call resolution.Excellent written and verbal communication skills.Ability to communicate effectively at all organizational levels.Strong problem-solving skills and the ability to ask precise questions to diagnose issues.Comfortable handling difficult conversations with customers in a professional manner.Experience with IT Service Management tools is highly preferred.Basic understanding of ITIL processes and business operations.Experience with SaaS applications and troubleshooting cloud-based environments.

Preferred Qualifications:

Degree or equivalent work experience in a Customer HUB, Customer Care, or IT Support role.Prior experience supporting an Enterprise Software or SaaS environment.Familiarity with IT platforms or support ticketing systems is an advantage.

GCS is acting as an Employment Business in relation to this vacancy.

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Job Title: Technical Support Engineer (Automation)

Location: Dublin, Ireland

Job Type: Fixed-Term Contract (FTE)

Role Overview:

We are seeking a Technical Support Engineer (Automation) based in Dublin, Ireland to support a leading enterprise IT service management platform. In this role, you will troubleshoot complex issues, enhance platform performance, and collaborate with cross-functional teams to improve support tools and processes.

Key Responsibilities:Provide technical support to users and administrators of the platform.Contribute to the development and implementation of best practices for delivering effective support services.Troubleshoot and resolve complex technical issues, leveraging cloud technologies and platform architecture.Act as a customer advocate by managing and prioritizing incidents and escalations with minimal supervision.Work closely with engineering and operations teams to enhance tools and processes for faster issue resolution.Required Skills & Qualifications:Proven experience troubleshooting and resolving complex technical issues.Expertise in administering servers across various operating systems (Windows/Unix).Strong understanding of user permissions, domain configurations, group policy objects, and execution of SUDO policies.Remote administration experience using SSH, SNMP, WMI, and PowerShell.Exposure to network monitoring tools, such as SCOM and SolarWinds.Knowledge of SNMP traps, MIBs, and OIDs.Proficiency in modifying and reading XML, JSON, and Regular Expressions (RegEx).Familiarity with cloud platforms like AWS, Azure, VMware, and Amazon EC2.Experience with cloud infrastructure templates (ARM templates, CloudFormation).Solid understanding of network protocols, including HTTP, TCP, FTP/SFTP, SOAP, and REST.Hands-on experience with troubleshooting tools like Wireshark and Traceroute.Strong object-oriented programming skills (Java preferred).Familiarity with database concepts.Knowledge of ITSM, CMDB, and ITIL processes.Excellent troubleshooting, root-cause isolation, and analytical skills.Proficiency in analyzing logs and applying standard debugging concepts.Familiarity with incident management, knowledge bases, and escalation procedures.Strong communication skills (both verbal and written).Preferred Qualifications:Experience with asset management, orchestration, discovery, mid-server integration, or service mapping tools.Basic knowledge of JavaScript and familiarity with Eclipse IDE.Previous experience in software development or consulting.Experience in SaaS support is a plus.Education & Experience:Bachelor's degree in Computer Science, Information Technology, or a related field.4+ years of customer-facing technical support experience.Ability to read and interpret Java/JavaScript code.Excellent problem-solving skills and ability to communicate technical solutions to non-technical stakeholders.

GCS is acting as an Employment Business in relation to this vacancy.

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Job Title: Technical Support Engineer - Integrations
Job Type: Fixed Term Contract (FTE)
Location: Dublin, Ireland (Hybrid)

Job Description:

Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.May be involved in customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated in nature.This position generally interacts directly with the customer/user when the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background. In a less sophisticated environment, as with many applications products where the user is nontechnical, this position would generally interact with product support personnel and potentially the customer when the customer's problem cannot be resolved directly by first-level resources.

Skills:

A fundamental understanding of ITSM, ITIL, or CMDB

Advanced Unix/Linux experience

Experience working with cloud-based software like Microsoft Azure, Amazon Web Services, Google Cloud Platform, Okta

GCS is acting as an Employment Business in relation to this vacancy.

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Job Title: Technical Support Engineer - UX

Location: Dublin, Ireland (Hybrid)

Type: Full-Time, FTE Contract-12 Months

Role Overview:

We're seeking a Technical Support Engineer - UX to join a high-performing support team that delivers exceptional service and technical solutions to enterprise customers. This role involves working closely with UI technologies, debugging complex issues, and ensuring a seamless end-user experience.

Key Responsibilities:

Investigate and resolve customer issues related to UI/UX functionality in web and mobile applications.Read and debug JavaScript and Java code to identify and fix defects or inconsistencies.Use browser developer tools and logging frameworks (e.g., Splunk) for troubleshooting.Collaborate with engineering and product teams to escalate and resolve complex problems.Document known issues, solutions, and best practices to build internal knowledge bases.Deliver excellent customer support while balancing multiple priorities and cases.

Required Skills and Experience:

Proven experience in UI development or technical support involving web or mobile interfaces.Proficiency in at least two of the following: CSS, AJAX, ReactJS, GraphQL, AngularJS, or mobile app development.Strong debugging skills in Java and JavaScript (reading code is a must; writing is a plus).Solid troubleshooting using browser developer tools.Familiarity with cloud or web-based applications.Scripting experience in JavaScript, Python, Perl, Unix Shell, or Windows Shell.Working knowledge of relational databases such as MySQL or Oracle.Experience with Linux/Unix or Microsoft Server environments.Ability to understand complex technical issues and communicate solutions clearly.

Preferred (Nice-to-Have) Skills:

Prior experience in supporting SaaS or enterprise software platforms.Exposure to debugging tools and environments such as Eclipse, Xcode, Android Studio, or SauceLabs.Experience in performance diagnostics and issue analysis.

GCS is acting as an Employment Business in relation to this vacancy.

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Service Desk Support Engineer - Trowbridge

A fantastic opportunity has opened up for a Service Desk Support Engineer to join a leading FMCG brand that heavily relies on contract support - meaning this role has long-term potential!

Location: Onsite in Trowbridge
Contract: 6-month rolling
Rate: £200 per day (Inside IR35)

Key Focus
You'll be providing 2nd Line IT Support across a broad tech stack in a fast-paced, user-focused environment. The role involves a mix of remote and desktop-level support with responsibility for incident resolution, troubleshooting, and escalation as needed.

Core Responsibilities

Provide 2nd Line Support via remote and desktop channelsLog and manage tickets through ServiceNowTroubleshoot and resolve issues across hardware, software, and mobileLiaise with 3rd line and specialist teams for escalationsSet up new users, accounts, and devicesConduct root cause analysis on technical issuesSupport end-user IT inductions

Tech Stack Includes

ServiceNow, Active Directory, Microsoft Office 365, Windows OSCitrix Workspace & VDI, Cisco Jabber, WebExiOS / Android, Apple DEP, RSA TokensSAP (user-level support)HP/Lenovo hardware troubleshootingMobile Device Management (AirWatch, Lookout Console)

What We're Looking For

Proven 2nd Line IT Support experienceStrong communicator (verbal & written)Experience with tech such as Windows OS, ServiceNow, Office 365, Active Directory etc.Must drive and be willing to work onsite 4-5 days/week in Trowbridge

What Next?
If you're a reliable, skilled IT support professional and open to an initial 6-month contract with strong long-term potential, PLEASE HIT APPLY!

GCS is acting as an Employment Business in relation to this vacancy.

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