Overview

A nationwide organisation is seeking an experienced ERP & CRM Specialist to manage, support, and enhance its core business systems. This hands-on role is central to the continued optimisation of ERP and CRM platforms, ensuring they support critical operations, enable data accuracy, and facilitate decision-making across departments. The successful candidate will also play a key role in supporting users and implementing new system capabilities.


Key Responsibilities

  • Provide day-to-day support for ERP and CRM users, addressing technical issues and service requests.

  • Deliver user training and create supporting materials to enhance adoption and usage.

  • Collaborate with business stakeholders to capture requirements and translate them into system solutions.

  • Configure and customise ERP and CRM systems to meet evolving business needs.

  • Manage system integration's with internal tools and third-party applications.

  • Lead or support upgrades, data migrations, and new module implementations.

  • Maintain system security, backup, and disaster recovery protocols in compliance with IT governance.

  • Deliver projects on time and within scope, managing time lines, deliverable, and budgets.

  • Continuously monitor system performance and recommend process or system improvements.

  • Create and maintain clear technical and user documentation.


Requirements

Education & Experience

  • Minimum 5 years' experience working with ERP and CRM systems in a business environment.

  • Relevant third-level degree or equivalent professional experience.

  • Experience with Microsoft 365 (M365)

  • Hands-on experience with Microsoft Dynamics and Microsoft Azure.

  • Microsoft certifications are an advantage.

  • Solid experience using Microsoft Teams and project/task management platforms.

Core Competencies

  • Ability to manage multiple projects concurrently while aligning with business priorities.

  • Strong understanding of data protection (GDPR), IT security, and change management frameworks.

  • Confident in documenting processes, systems, and SOPs.

  • Excellent problem-solving skills and attention to detail.

  • Strong communication, stakeholder engagement, and influencing skills (including at C-suite level).

  • Self-motivated, reliable, and able to take ownership of tasks from start to finish.

  • Budget awareness and strategic thinking are a plus.

  • Positive, can-do mindset with a commitment to continuous improvement.

The Next Step for you:
Should this position be of interest to you, please forward your CV to Cian Parnell at GCS Recruitment specialists at [email protected] or call on 01901 4401.

GCS is acting as an Employment Agency in relation to this vacancy.

Negotiable

Ireland

Full Time

Added 02/05/2025

ERP & CRM Specialist

Ireland
Full Time

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