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Job Title: IT Field Service Engineer
Location: Dublin, Ireland
Type: Full-Time

About the Role:
Are you a tech-savvy problem solver with a passion for delivering top-notch IT support? Join our dynamic team as an IT Field Engineer in Dublin! You'll be the go-to expert providing on-site and remote technical solutions, helping clients stay connected and productive. If you thrive in fast-paced environments and enjoy working hands-on with the latest technology, this is the perfect role for you.

What You'll Do:
✅ Deliver expert on-site and remote support for desktops, servers, and network infrastructure (Windows, LAN/WAN/VLAN).
✅ Troubleshoot and resolve complex hardware, software, and network issues efficiently.
✅ Install, configure, and maintain a wide range of IT equipment including desktops, laptops, printers, and network devices.
✅ Manage and support cloud services like VMWare, Azure, and Office 365.
✅ Keep detailed documentation, produce clear technical reports, and update support tickets with precision.
✅ Ensure compliance with IT best practices and company policies.
✅ Travel within Dublin and nearby areas to client sites, providing hands-on support when needed.

What We're Looking For:
✅ Proven experience as a Field Engineer or similar technical support role.
✅ Solid knowledge of Microsoft Windows Server and Desktop Operating Systems.
✅ Hands-on experience with Microsoft Office 365 administration and security.
✅ Strong skills in troubleshooting networking equipment, firewalls, and routers.
✅ Familiarity with virtualization technologies such as Hyper-V, VMWare, and Azure.
✅ Understanding of backup management solutions.
✅ Exceptional problem-solving abilities with a proactive mindset.
✅ Excellent communication, time management, and customer service skills.
✅ Ideally hold a 3rd level or recognized IT qualification.
✅ Full clean driving license for travel across Dublin.

GCS is acting as an Employment Agency in relation to this vacancy.