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Job Title: IT Service Desk/CSR

Location: Dublin, Ireland
Duration: 11 Months
Work Type: Hybrid

Job Overview:

We are seeking a motivated and customer-focused professional to join our global Customer Support team in Dublin. This role involves providing first-line support to ensure a world-class customer experience. You will be responsible for managing and resolving technical issues, logging and tracking cases, and providing high-quality support via phone, email, and case management tools.

Key Responsibilities:

Log incidents and service requests on the IT Service Desk and maintain accurate records of software/hardware issues.Provide initial triage and technical support by resolving customer inquiries and problems in a timely and efficient manner via phone, email, or case.Escalate complex issues to internal or external support teams or Subject Matter Experts when necessary.Support end users by offering guidance and training on platform usage.Participate in global forums and knowledge-sharing sessions, including Transfer of Information (TOI) and other training programs.Assist peers with their cases and contribute to team collaboration.Perform User Acceptance Testing (UAT) and contribute feedback to improve service delivery.Identify gaps in self-service documentation and suggest improvements.Manage multiple support cases daily and ensure timely resolution.Provide support for store applications or additional tools as needed.

Required Skills and Experience:

2-4 years of experience in an IT support or helpdesk environment.Strong technical background with the ability to quickly learn new technologies.Proven experience in providing phone-based technical support with a focus on first-call resolution.Excellent written and verbal communication skills.Ability to communicate effectively at all organizational levels.Strong problem-solving skills and the ability to ask precise questions to diagnose issues.Comfortable handling difficult conversations with customers in a professional manner.Experience with IT Service Management tools is highly preferred.Basic understanding of ITIL processes and business operations.Experience with SaaS applications and troubleshooting cloud-based environments.

Preferred Qualifications:

Degree or equivalent work experience in a Customer HUB, Customer Care, or IT Support role.Prior experience supporting an Enterprise Software or SaaS environment.Familiarity with IT platforms or support ticketing systems is an advantage.

GCS is acting as an Employment Business in relation to this vacancy.

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GCS is acting as an Employment Business in relation to this vacancy.

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We are a leading organization in cloud and data infrastructure services, committed to operational excellence and delivering high-quality technical solutions. As part of our continued growth, we are seeking an entry-level Infrastructure Cabling Technician to join our fast-paced, high-performing team.

This is a hands-on technical role ideal for individuals looking to launch their careers in IT infrastructure and cabling. You'll gain valuable experience in the installation, testing, and maintenance of copper and fiber optic networks, all while working on real-world, mission-critical projects.

Key Responsibilities

Install, terminate, label, and test copper and fiber optic cabling following industry standardsRead and interpret cabling diagrams, floor plans, and technical documentationAssist in troubleshooting and resolving basic cabling issuesMaintain accurate records of installed systems and configurationsSupport cross-functional teams to meet project goals and deadlinesFollow safety protocols and contribute to a safe working environment

About You

Eager to learn and grow in a technical, hands-on environmentBasic understanding of cabling types, tools, and safety practices (training provided)Ability to read and interpret simple diagrams or willingness to learnGood communication and teamwork skillsDetail-oriented, proactive, and dependable

What We Offer

On-the-job training and mentoring from experienced techniciansA clear pathway for technical and career growthA collaborative, safety-first workplace cultureCompetitive salary and benefits package

If you're motivated to start a career in infrastructure technology and want to be part of a team that values ownership, reliability, and precision, we encourage you to apply or you can contact me directly on [email protected]

GCS is acting as an Employment Business in relation to this vacancy.

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We're looking for a hands-on, reliable Cabling Technician to join our fast-paced operations team. You'll support critical hardware and infrastructure-installing, maintaining, and troubleshooting servers, cabling, power systems, and environmental controls.

Ideal for candidates with experience in IT support, network cabling, HVAC/electrical systems, or technical operations. If you're detail-oriented, comfortable with physical work, and ready to grow in a dynamic environment-this role is for you.

What You'll Do

Rack and maintain servers, network gear, and power unitsRun, terminate, and test copper/fiber cablingMonitor and respond to hardware alerts and system issuesDocument work and support escalation as neededWork rotating shifts (including nights/weekends)

What We're Looking For

1+ year of experience in IT, cabling, facilities, or hands-on tech rolesFamiliarity with hardware troubleshooting and cable managementComfortable with physical tasks (lifting, racking, tool use)Basic understanding of Linux/Windows systems or scripting (a plus)Team player with strong problem-solving and communication skil

What's on Offer

Entry into a world-class data center environmentStructured training and career developmentCompetitive daily rateConsistent daytime hours with no shift work

GCS is acting as an Employment Business in relation to this vacancy.

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A leading global tech organisation is seeking Data Center Technicians to support critical infrastructure across several secure sites in North Dublin - This is a fantastic opportunity to gain hands-on experience in one of the world's most advanced data environments, working alongside a highly skilled team.

Key Responsibilities

Assist with fibre and copper cabling installations.Identify and work around network and hardware components (non-configurational)Support experienced staff with infrastructure tasks.Follow strict security, safety, and operational protocolsComplete both practical and online training modules

Required Skills

Basic understanding of IT hardware and cablingComfortable working at heights and using laddersStrong written and spoken EnglishProficient in general computer use and Microsoft OfficeTeam-oriented with the ability to follow detailed instructionsMust be eligible to work in Ireland and pass background/security checks

Desirable (Not Essential)

Previous data -center or structured cabling experienceFamiliarity with copper/fibre testing or network infrastructure basics

What's on Offer

Entry into a world-class data center environmentStructured training and career developmentCompetitive daily rateConsistent daytime hours with no shift work

GCS is acting as an Employment Business in relation to this vacancy.

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