Job Search

Job Title: Technical Support Engineer (Automation)

Location: Dublin, Ireland

Job Type: Fixed-Term Contract (FTE)

Role Overview:

We are seeking a Technical Support Engineer (Automation) based in Dublin, Ireland to support a leading enterprise IT service management platform. In this role, you will troubleshoot complex issues, enhance platform performance, and collaborate with cross-functional teams to improve support tools and processes.

Key Responsibilities:Provide technical support to users and administrators of the platform.Contribute to the development and implementation of best practices for delivering effective support services.Troubleshoot and resolve complex technical issues, leveraging cloud technologies and platform architecture.Act as a customer advocate by managing and prioritizing incidents and escalations with minimal supervision.Work closely with engineering and operations teams to enhance tools and processes for faster issue resolution.Required Skills & Qualifications:Proven experience troubleshooting and resolving complex technical issues.Expertise in administering servers across various operating systems (Windows/Unix).Strong understanding of user permissions, domain configurations, group policy objects, and execution of SUDO policies.Remote administration experience using SSH, SNMP, WMI, and PowerShell.Exposure to network monitoring tools, such as SCOM and SolarWinds.Knowledge of SNMP traps, MIBs, and OIDs.Proficiency in modifying and reading XML, JSON, and Regular Expressions (RegEx).Familiarity with cloud platforms like AWS, Azure, VMware, and Amazon EC2.Experience with cloud infrastructure templates (ARM templates, CloudFormation).Solid understanding of network protocols, including HTTP, TCP, FTP/SFTP, SOAP, and REST.Hands-on experience with troubleshooting tools like Wireshark and Traceroute.Strong object-oriented programming skills (Java preferred).Familiarity with database concepts.Knowledge of ITSM, CMDB, and ITIL processes.Excellent troubleshooting, root-cause isolation, and analytical skills.Proficiency in analyzing logs and applying standard debugging concepts.Familiarity with incident management, knowledge bases, and escalation procedures.Strong communication skills (both verbal and written).Preferred Qualifications:Experience with asset management, orchestration, discovery, mid-server integration, or service mapping tools.Basic knowledge of JavaScript and familiarity with Eclipse IDE.Previous experience in software development or consulting.Experience in SaaS support is a plus.Education & Experience:Bachelor's degree in Computer Science, Information Technology, or a related field.4+ years of customer-facing technical support experience.Ability to read and interpret Java/JavaScript code.Excellent problem-solving skills and ability to communicate technical solutions to non-technical stakeholders.

GCS is acting as an Employment Business in relation to this vacancy.

Read less

Job Title: Technical Support Engineer - Integrations
Job Type: Fixed Term Contract (FTE)
Location: Dublin, Ireland (Hybrid)

Job Description:

Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.May be involved in customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated in nature.This position generally interacts directly with the customer/user when the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background. In a less sophisticated environment, as with many applications products where the user is nontechnical, this position would generally interact with product support personnel and potentially the customer when the customer's problem cannot be resolved directly by first-level resources.

Skills:

A fundamental understanding of ITSM, ITIL, or CMDB

Advanced Unix/Linux experience

Experience working with cloud-based software like Microsoft Azure, Amazon Web Services, Google Cloud Platform, Okta

GCS is acting as an Employment Business in relation to this vacancy.

Read less

Job Title: Technical Support Engineer - UX

Location: Dublin, Ireland (Hybrid)

Type: Full-Time, FTE Contract-12 Months

Role Overview:

We're seeking a Technical Support Engineer - UX to join a high-performing support team that delivers exceptional service and technical solutions to enterprise customers. This role involves working closely with UI technologies, debugging complex issues, and ensuring a seamless end-user experience.

Key Responsibilities:

Investigate and resolve customer issues related to UI/UX functionality in web and mobile applications.Read and debug JavaScript and Java code to identify and fix defects or inconsistencies.Use browser developer tools and logging frameworks (e.g., Splunk) for troubleshooting.Collaborate with engineering and product teams to escalate and resolve complex problems.Document known issues, solutions, and best practices to build internal knowledge bases.Deliver excellent customer support while balancing multiple priorities and cases.

Required Skills and Experience:

Proven experience in UI development or technical support involving web or mobile interfaces.Proficiency in at least two of the following: CSS, AJAX, ReactJS, GraphQL, AngularJS, or mobile app development.Strong debugging skills in Java and JavaScript (reading code is a must; writing is a plus).Solid troubleshooting using browser developer tools.Familiarity with cloud or web-based applications.Scripting experience in JavaScript, Python, Perl, Unix Shell, or Windows Shell.Working knowledge of relational databases such as MySQL or Oracle.Experience with Linux/Unix or Microsoft Server environments.Ability to understand complex technical issues and communicate solutions clearly.

Preferred (Nice-to-Have) Skills:

Prior experience in supporting SaaS or enterprise software platforms.Exposure to debugging tools and environments such as Eclipse, Xcode, Android Studio, or SauceLabs.Experience in performance diagnostics and issue analysis.

GCS is acting as an Employment Business in relation to this vacancy.

Read less