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Job Title: IT Service Desk/CSR

Location: Dublin, Ireland
Duration: 11 Months
Work Type: Hybrid

Job Overview:

We are seeking a motivated and customer-focused professional to join our global Customer Support team in Dublin. This role involves providing first-line support to ensure a world-class customer experience. You will be responsible for managing and resolving technical issues, logging and tracking cases, and providing high-quality support via phone, email, and case management tools.

Key Responsibilities:

Log incidents and service requests on the IT Service Desk and maintain accurate records of software/hardware issues.Provide initial triage and technical support by resolving customer inquiries and problems in a timely and efficient manner via phone, email, or case.Escalate complex issues to internal or external support teams or Subject Matter Experts when necessary.Support end users by offering guidance and training on platform usage.Participate in global forums and knowledge-sharing sessions, including Transfer of Information (TOI) and other training programs.Assist peers with their cases and contribute to team collaboration.Perform User Acceptance Testing (UAT) and contribute feedback to improve service delivery.Identify gaps in self-service documentation and suggest improvements.Manage multiple support cases daily and ensure timely resolution.Provide support for store applications or additional tools as needed.

Required Skills and Experience:

2-4 years of experience in an IT support or helpdesk environment.Strong technical background with the ability to quickly learn new technologies.Proven experience in providing phone-based technical support with a focus on first-call resolution.Excellent written and verbal communication skills.Ability to communicate effectively at all organizational levels.Strong problem-solving skills and the ability to ask precise questions to diagnose issues.Comfortable handling difficult conversations with customers in a professional manner.Experience with IT Service Management tools is highly preferred.Basic understanding of ITIL processes and business operations.Experience with SaaS applications and troubleshooting cloud-based environments.

Preferred Qualifications:

Degree or equivalent work experience in a Customer HUB, Customer Care, or IT Support role.Prior experience supporting an Enterprise Software or SaaS environment.Familiarity with IT platforms or support ticketing systems is an advantage.

GCS is acting as an Employment Business in relation to this vacancy.

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Systems Administrator - 3-Month Initial Contract (Public Sector, Dublin)

Location: Onsite in Dublin (hybrid potential after 3 months)
Contract: 3-month initial contract with strong likelihood of extension
Sector: Public Sector
Start: ASAP

We're currently supporting a public sector organisation in Dublin seeking an experienced Systems Administrator for an initial 3-month onsite contract, with a strong chance of extension. This is a fantastic opportunity to contribute to major upcoming ICT infrastructure projects in a highly impactful environment.

You'll join a skilled Infrastructure Team supporting and improving enterprise systems across Windows, virtualisation, backups, and security compliance.

🔧 Key Experience Required:

Strong hands-on experience with:

Microsoft Intune, Microsoft 365, Entra ID (Azure AD)

VMware ESXi, Windows Server (2012-2019)

Veeam backup solutions

Active Directory, DNS, DHCP, and Group Policy

Familiarity with IT security frameworks and compliance, particularly NIS2, is highly desirable.

Excellent troubleshooting, organisational, and communication skills

✅ What's on Offer:

Join critical public sector projects with real societal impact

Opportunity to gain security and compliance exposure (NIS2)

Extension highly likely - with hybrid work option available beyond the initial period

Work within a collaborative and mission-driven ICT team

If you think this role is a good fit or know someone suitable, please apply and/or email me at [email protected].

GCS is acting as an Employment Business in relation to this vacancy.

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Service Desk Support Engineer - Trowbridge

A fantastic opportunity has opened up for a Service Desk Support Engineer to join a leading FMCG brand that heavily relies on contract support - meaning this role has long-term potential!

Location: Onsite in Trowbridge
Contract: 6-month rolling
Rate: £200 per day (Inside IR35)

Key Focus
You'll be providing 2nd Line IT Support across a broad tech stack in a fast-paced, user-focused environment. The role involves a mix of remote and desktop-level support with responsibility for incident resolution, troubleshooting, and escalation as needed.

Core Responsibilities

Provide 2nd Line Support via remote and desktop channelsLog and manage tickets through ServiceNowTroubleshoot and resolve issues across hardware, software, and mobileLiaise with 3rd line and specialist teams for escalationsSet up new users, accounts, and devicesConduct root cause analysis on technical issuesSupport end-user IT inductions

Tech Stack Includes

ServiceNow, Active Directory, Microsoft Office 365, Windows OSCitrix Workspace & VDI, Cisco Jabber, WebExiOS / Android, Apple DEP, RSA TokensSAP (user-level support)HP/Lenovo hardware troubleshootingMobile Device Management (AirWatch, Lookout Console)

What We're Looking For

Proven 2nd Line IT Support experienceStrong communicator (verbal & written)Experience with tech such as Windows OS, ServiceNow, Office 365, Active Directory etc.Must drive and be willing to work onsite 4-5 days/week in Trowbridge

What Next?
If you're a reliable, skilled IT support professional and open to an initial 6-month contract with strong long-term potential, PLEASE HIT APPLY!

GCS is acting as an Employment Business in relation to this vacancy.

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We are looking for a skilled Azure & Intune Administrator to join this team on a 6-month contract. This role will focus on modernising their endpoint management environment, with a strong emphasis on Microsoft Intune and Azure AD / Entra ID. You'll play a key role in enabling secure, cloud-first device management across the organisation.

Key Responsibilities:

Administer and optimise Microsoft Intune, including:Device enrollment, compliance policies, conditional access, and reportingConfiguration profiles, admin templates, and security baselinesLead Windows Autopilot deployments to support zero-touch Windows 10/11 provisioningPackage and deploy applications using Win32, LOB, and Microsoft Store integrationAssist in migrating from on-prem endpoint management tools (e.g., SCCM, GPOs) to cloud-native solutionsManage and support Azure AD / Entra ID, including Hybrid Join and Azure AD Join scenariosIntegrate Defender for Endpoint and support patching and compliance efforts

Desired Skills:

Strong hands-on experience with Microsoft Intune and Azure AD / Entra IDProven ability to administer modern endpoint environments and drive cloud-first strategiesPractical knowledge of MDM/MAM concepts and technologiesPowerShell scripting for automation and administrationExcellent communication and stakeholder engagement skills

Nice to Have:

Experience with endpoint security tooling and compliance scoringBackground in regulated or enterprise-scale environments

GCS is acting as an Employment Business in relation to this vacancy.

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We are a leading organization in cloud and data infrastructure services, committed to operational excellence and delivering high-quality technical solutions. As part of our continued growth, we are seeking an entry-level Infrastructure Cabling Technician to join our fast-paced, high-performing team.

This is a hands-on technical role ideal for individuals looking to launch their careers in IT infrastructure and cabling. You'll gain valuable experience in the installation, testing, and maintenance of copper and fiber optic networks, all while working on real-world, mission-critical projects.

Key Responsibilities

Install, terminate, label, and test copper and fiber optic cabling following industry standardsRead and interpret cabling diagrams, floor plans, and technical documentationAssist in troubleshooting and resolving basic cabling issuesMaintain accurate records of installed systems and configurationsSupport cross-functional teams to meet project goals and deadlinesFollow safety protocols and contribute to a safe working environment

About You

Eager to learn and grow in a technical, hands-on environmentBasic understanding of cabling types, tools, and safety practices (training provided)Ability to read and interpret simple diagrams or willingness to learnGood communication and teamwork skillsDetail-oriented, proactive, and dependable

What We Offer

On-the-job training and mentoring from experienced techniciansA clear pathway for technical and career growthA collaborative, safety-first workplace cultureCompetitive salary and benefits package

If you're motivated to start a career in infrastructure technology and want to be part of a team that values ownership, reliability, and precision, we encourage you to apply or you can contact me directly on [email protected]

GCS is acting as an Employment Business in relation to this vacancy.

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We're looking for a hands-on, reliable Cabling Technician to join our fast-paced operations team. You'll support critical hardware and infrastructure-installing, maintaining, and troubleshooting servers, cabling, power systems, and environmental controls.

Ideal for candidates with experience in IT support, network cabling, HVAC/electrical systems, or technical operations. If you're detail-oriented, comfortable with physical work, and ready to grow in a dynamic environment-this role is for you.

What You'll Do

Rack and maintain servers, network gear, and power unitsRun, terminate, and test copper/fiber cablingMonitor and respond to hardware alerts and system issuesDocument work and support escalation as neededWork rotating shifts (including nights/weekends)

What We're Looking For

1+ year of experience in IT, cabling, facilities, or hands-on tech rolesFamiliarity with hardware troubleshooting and cable managementComfortable with physical tasks (lifting, racking, tool use)Basic understanding of Linux/Windows systems or scripting (a plus)Team player with strong problem-solving and communication skil

What's on Offer

Entry into a world-class data center environmentStructured training and career developmentCompetitive daily rateConsistent daytime hours with no shift work

GCS is acting as an Employment Business in relation to this vacancy.

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A leading global tech organisation is seeking Data Center Technicians to support critical infrastructure across several secure sites in North Dublin - This is a fantastic opportunity to gain hands-on experience in one of the world's most advanced data environments, working alongside a highly skilled team.

Key Responsibilities

Assist with fibre and copper cabling installations.Identify and work around network and hardware components (non-configurational)Support experienced staff with infrastructure tasks.Follow strict security, safety, and operational protocolsComplete both practical and online training modules

Required Skills

Basic understanding of IT hardware and cablingComfortable working at heights and using laddersStrong written and spoken EnglishProficient in general computer use and Microsoft OfficeTeam-oriented with the ability to follow detailed instructionsMust be eligible to work in Ireland and pass background/security checks

Desirable (Not Essential)

Previous data -center or structured cabling experienceFamiliarity with copper/fibre testing or network infrastructure basics

What's on Offer

Entry into a world-class data center environmentStructured training and career developmentCompetitive daily rateConsistent daytime hours with no shift work

GCS is acting as an Employment Business in relation to this vacancy.

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Job Title: Data Center Technician

Location: Dublin, Ireland

Duration: 11Months

Working Hours: Monday-Friday, 8:00 AM-4:30 PM (no shift work or overtime)

🧠 Skill Requirements

Essential:Basic hardware understanding (cabling, copper/fibre systems).Familiarity with Microsoft Office and general computing.Strong communication skills (verbal and written English).Ability to follow directions and adhere to security protocols.Physically able to work at heights and use ladders.Preferred (Extras):Familiarity with data center environments.Awareness of network devices (not hands-on - more recognition-based).

🛠️ Job Scope

Support-focused: No direct interaction with end devices; tasks include:Basic cablingIdentifying equipmentSupporting senior staffTraining:Security & safety induction.On-the-job training with senior technicians.Use of laptops for task management (low complexity).Technicians must follow strict security and access protocols (e.g., badge entry only).

GCS is acting as an Employment Business in relation to this vacancy.

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DEV Container Engineer (Docker and Kubernetes) Needed - 6 month Contract - Fully remote

EUC W365 support, AWS Workspace, OSI model, Linux/WSL and Dev Containers.

Key tasks

EUC W365 support, AWS Workspace, OSI model, Linux/WSL and Dev Containers.Provide platform support and technical engineering, complementing the EUC engineering teamDeepdive and resolved developer issues, specifically with local container development. Meeting developer needs, while maintaining security principles.Developer best practice - define and implement user best practice like container development - working with DevEx, Developers, Security and EUC.Assist in the persona definition and support - including software and elevated privilege requirementsAssist in investigating Zero Trust connectivity issues - liaise with the ZScaler team to remediateAssist in defining and resolving software and dependency related issues

End user computer technical skills

Level 2 desktop troubleshooting) for Windows, macOS and Ubuntu operating systems.Knowledge of End User Computing architecture (including virtual and physical devices, modern management technologies and zero trust principles)Privilege management software applicationUnderstanding of software installation via standard channelsExperience with Linux/WSLGeneral awareness of developer workflows and tooling, including best practice and general industry trends

Container developments skills

Experience with the design and development of containerized applications using Docker and Kubernetes, and being able to apply this knowledge to assist others undertaking similar tasksWork with other teams to create portable packages that contain bundled code,tools,librariesOwning and maintaining a catalogue of container build images, with differing target programming languages, for use by developers, optimising for security and performanceSupport of base images, being able to identify problems and performing routine updates (e.g. certificate changes, configuration changes) where necessaryDevelop CI/CD pipelines, particularly to validate changes to container build definition/base image before rolloutImplement centralised logging solutions of containerized environments, allowing them to be used within the parameters set by CyberContribute to development of container strategies and best practices

Required qualifications

Knowledge of Container cluster architecture3+ years of experience with container technologies (Docker, WSL, Kubernetes) for Linux and WindowsGood understanding of and experience with creating and maintaining DevcontainersAwareness of container procurement, secure pipeline scanning and best practiceGood understanding of and experience in Programming languages (Python, Java, Powershell ,C##)Strong knowledge with cloud platforms

GCS is acting as an Employment Business in relation to this vacancy.

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DEV Container Engineer (Docker and Kubernetes) Needed - 6 month Contract - Fully remote

EUC W365 support, AWS Workspace, OSI model, Linux/WSL and Dev Containers.

Key tasks

EUC W365 support, AWS Workspace, OSI model, Linux/WSL and Dev Containers.Provide platform support and technical engineering, complementing the EUC engineering teamDeepdive and resolved developer issues, specifically with local container development. Meeting developer needs, while maintaining security principles.Developer best practice - define and implement user best practice like container development - working with DevEx, Developers, Security and EUC.Assist in the persona definition and support - including software and elevated privilege requirementsAssist in investigating Zero Trust connectivity issues - liaise with the ZScaler team to remediateAssist in defining and resolving software and dependency related issues

End user computer technical skills

Level 2 desktop troubleshooting) for Windows, macOS and Ubuntu operating systems.Knowledge of End User Computing architecture (including virtual and physical devices, modern management technologies and zero trust principles)Privilege management software applicationUnderstanding of software installation via standard channelsExperience with Linux/WSLGeneral awareness of developer workflows and tooling, including best practice and general industry trends

Container developments skills

Experience with the design and development of containerized applications using Docker and Kubernetes, and being able to apply this knowledge to assist others undertaking similar tasksWork with other teams to create portable packages that contain bundled code,tools,librariesOwning and maintaining a catalogue of container build images, with differing target programming languages, for use by developers, optimising for security and performanceSupport of base images, being able to identify problems and performing routine updates (e.g. certificate changes, configuration changes) where necessaryDevelop CI/CD pipelines, particularly to validate changes to container build definition/base image before rolloutImplement centralised logging solutions of containerized environments, allowing them to be used within the parameters set by CyberContribute to development of container strategies and best practices

Required qualifications

Knowledge of Container cluster architecture3+ years of experience with container technologies (Docker, WSL, Kubernetes) for Linux and WindowsGood understanding of and experience with creating and maintaining DevcontainersAwareness of container procurement, secure pipeline scanning and best practiceGood understanding of and experience in Programming languages (Python, Java, Powershell ,C##)Strong knowledge with cloud platforms

GCS is acting as an Employment Business in relation to this vacancy.

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